Patricia Barker
Chino Valley,AZ
Summary
To secure employment in a positive environment while improving learned skills and learning new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Liability Adjuster
Commonwealth Casualty
11.2023 - Current
- Supported company growth goals by consistently meeting or exceeding performance targets related to caseload management and customer satisfaction.
- Enhanced interdepartmental collaboration by building strong relationships with colleagues from different functional areas within the company.
- Identified potential areas of fraud through meticulous attention to detail and diligent investigative work.
- Reduced claim processing time by streamlining workflows and prioritizing tasks efficiently.
- Took statements from insureds, claimants and witnesses.
- Built strong professional relationships with policyholders, fostering trust and loyalty to the company.
- Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
- Obtained and reviewed evidence, reports and medical records.
- Investigated losses and identified coverage issues.
Human Resource
Success Delivery Services
01.2018 - Current
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Auto Liability, Bodily Injury and Total Loss
Kemper Insurance
02.2022 - 11.2023
- Expedited claim settlements for clients through effective negotiation with insurance carriers.
- Trained new adjusters on best practices in relation to handling auto total loss claims, increasing team productivity and efficiency.
- Developed a reputation as a reliable resource for colleagues when faced with challenging claim situations, sharing knowledge and expertise to help resolve issues quickly.
- Handled complex claims involving multiple parties or severe injuries, ensuring fair resolutions for all involved parties within policy limits.
- Maintained compliance with state regulations and company policies while handling and resolving auto total loss claims.
- Assisted underwriting teams in assessing risk factors and setting appropriate premiums for new policyholders based on loss history data.
- Facilitated communication between customers, insurance carriers, and body shops to coordinate repairs or replacements in a timely manner.
- Decreased instances of fraud by thoroughly investigating suspicious claims and working closely with law enforcement agencies when necessary.
- Enhanced customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
Laboratory/Phlebotomist
Yavapai Regional Medical Center
01.2017 - 09.2019
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
Caregiver
Rescare
11.2016 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Phlebotomist
Helix Health
07.2016 - 11.2017
Dietary Aide
Prescott Rehab and Nursing
05.2014 - 07.2016
Stocker, Cashier, and Backroom
Target
04.2013 - 05.2014
Courtesy Clerk
Safeway Grocery
05.2011 - 07.2013
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
BA -
University of Phoenix
Phoenix, AZ04.2021
AAS -
Yavapai College
Prescott, AZ05.2018
Diploma -
Chino Valley High School
Chino Valley, AZ05.2012
Skills
- Insurance policy knowledge
- Teamwork mindset
- Strong analytical skills
- Legal Compliance Understanding
- Industry Awareness
- Damage Assessment Proficiency
- Claims Investigation Expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Claims Investigation
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Customer service and support
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Claims
- Decision-Making
- Claims Processing
- Task Prioritization
- Report and Records Review
- Coaching and Mentoring
- Analytical Thinking
- Professionalism
Certificatesdegrees
- Certified Phlebotomy Technician
- Bachelors of Science in Business with a Human Resource Management Certificate
Cover Letter
Dear whom it may concern:
My name is Patricia Barker. I am writing to submit my resume for the position you are advertising. Based on the job description, I believe that I have the required skills for this role. I am a University of Phoenix graduate with my Bachelors in Business with a Human Resource Management Certificate. In the past, I have received positive praise in regards to my work ethics and the desire to always want to learn more. During my studies at The University of Phoenix, I was able to gain knowledge in many different areas of business management and human resource that those on the outside don't see.
I hope my resume convinces you that I am a diligent and reliable candidate. I look forward to hearing from you to discuss the value I can bring to your organization as well as the ways that I can add to the success of your company. Please feel free to contact me via phone at (928)848-6986 or via email at patriciamariev1994@gmail.com.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Patricia Barker
Certification
- Certified Adjuster, Arizona Insurance License Exp 08/31/2027
Timeline
Auto Liability Adjuster
Commonwealth Casualty
11.2023 - Current
Auto Liability, Bodily Injury and Total Loss
Kemper Insurance
02.2022 - 11.2023
Human Resource
Success Delivery Services
01.2018 - Current
Laboratory/Phlebotomist
Yavapai Regional Medical Center
01.2017 - 09.2019
Caregiver
Rescare
11.2016 - 01.2018
Phlebotomist
Helix Health
07.2016 - 11.2017
Dietary Aide
Prescott Rehab and Nursing
05.2014 - 07.2016
Stocker, Cashier, and Backroom
Target
04.2013 - 05.2014
Courtesy Clerk
Safeway Grocery
05.2011 - 07.2013
BA -
University of Phoenix
AAS -
Yavapai College
Diploma -
Chino Valley High School
- Certified Adjuster, Arizona Insurance License Exp 08/31/2027
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