PATRICIA VELAZQUEZ
Glendale,AZ
Summary
Dedicated customer service specialist with the ability to prioritize and multi-task effectively in a fast-paced working environment. Valuable team player consistently contributing to the achievement of personal and business goals. Recognized for successfully handling escalated customer support issues, ensuring customer satisfaction. Highly communicative professional driven to maintain customer satisfaction and contribute to company success. Proven track record in managing a high volume of inbound calls and maintaining satisfactory relationships with customers. Proficient in CRM systems, coupled with exceptional active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Retail Merchandising Processor
Goodwill Industries Of Arizona
10.2023 - 09.2024
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Made sure that products were produced on time and are of good quality.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- interact with customer on the sales floor, help them with any questions
- Help cashiers and manager translating
Janitorial Services Supervisor
Cushman & Wakefield
10.2022 - 05.2023
- Supervised janitorial staff and ensured all tasks were completed according to company standards
- Developed and implemented an effective cleaning schedule for the entire facility
- Inspected equipment and supplies, ordered necessary items, and maintained inventory records
- Oversaw daily operations of janitorial services including staffing, scheduling, and budgeting
- Provided excellent customer service, resolving client issues professionally and efficiently while maintaining positive relationships.
- Resolved maintenance-related complaints prior to escalation to building supervisor.
- Maintained cleaning supplies inventory, and replenished depleted items.
Cashier
Sonic
08.2021 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Pack and verify customers orders
Education
High School Diploma -
North High School
Phoenix, AZ05.2003
Skills
- Conflict Resolution
- Appointment Scheduling
- Data Entry
- Account Updating
- Customer Service
- Payment Processing
- Cash Register Operation
- Attention to Detail
- Teamwork and Collaboration
- Data entry experience
- Multitasking and Organizing
- Sorting and Packaging
- Good Communication
Languages
Spanish
Native or Bilingual
Timeline
Retail Merchandising Processor
Goodwill Industries Of Arizona
10.2023 - 09.2024
Janitorial Services Supervisor
Cushman & Wakefield
10.2022 - 05.2023
Cashier
Sonic
08.2021 - 10.2022
High School Diploma -
North High School
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