Patricia Velez
Glens Falls,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Head of Housekeeping
The Bacheller Mansion
Saratoga Springs
06.2014 - 08.2023
- Managing a team of 5-7 employees
- Inspecting rooms/ entire house
- Ordering supplies for housekeeping
- Scheduling housekeeping employees
- Breakfast cook and server
- Customer satisfaction/problem resolution
- Managed laundry facility.
- Checked quality of food products to meet high standards.
- Prepared and cooked breakfast foods such as eggs, bacon, pancakes, French toast, omelets, waffles and other items according to recipes.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Bartender/Server
The Inn of Saratoga
Saratoga Springs, NY
06.2014 - 05.2023
- Bartending events for 20-100 people
- Cash handling
- Inventory of bar stock
- Maintained a professional appearance at all times while adhering to company policies regarding uniforms.
- Interacting with guests and ensuring their experience meets company standards.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
Short Order Cook
Skidmore College
Saratoga Springs, NY
09.2013 - 07.2017
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained junior staff members on various cooking techniques such as sautéing, grilling and roasting.
- Strictly followed recipe instructions when preparing sauces, soups and other specialty items.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Directed presentation and portioning of food for banquet functions.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Short Order Cook
Saratoga Golf Course
Saratoga Springs, NY
05.2013 - 09.2013
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Maintained cleanliness of work areas by sweeping and mopping floors; washing walls; cleaning shelves, tables and equipment.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Prepared and cooked food items such as sandwiches, salads, hamburgers, french fries, fried chicken, and other menu items according to established recipes.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Utilized first in, first out method to cycle through stock and keep food fresher.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Front of House Manager
Oyster Bar and Grill
New Orleans, LA
10.2011 - 12.2012
- Resolved customer complaints in a professional manner.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Interviewed, hired and trained new employees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Responsible for ordering supplies necessary for front-of-house operations.
- Effectively multitasked within fast-paced environment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Kitchen Director
St. Bernard Parish Food Pantry/Meal Site
Saint Bernard, LA
09.2009 - 10.2011
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Ensured that all meals were cooked according to standard recipes and procedures.
- Developed and implemented food safety standards, policies, and procedures to ensure compliance with local health regulations.
- Created weekly production schedules for all food items in accordance with demand forecasts.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Researched and analyzed community needs to determine program directions and goals.
- Tracked client data using electronic systems to monitor usage trends over time.
Kitchen Director
St. Barnard Parish
St. Bernard, LA
11.2007 - 08.2009
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Developed and implemented food safety standards, policies, and procedures to ensure compliance with local health regulations.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured that all meals were cooked according to standard recipes and procedures.
- Performed quality assurance checks on all dishes before they were served to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Evaluated performance of employees on a regular basis; provided guidance, coaching, and corrective action when necessary.
- Assisted staff by serving food and beverages or bussing tables.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Education
GED -
Saratoga Boces
04.2010
Skills
- Kitchen Experience
- Restaurant Experience
- Food Preparation (10 years)
- Cooking (10 years)
- Housekeeping Management
- School Bus Driving
- Staff Management
- Supplies Inventory
- Employee Evaluations
- Residential Cleaning
- Cleaning Experience
- Laundry
- Driving
- Catering
- Bartending
- Home Care
- Serving Experience
- Customer Service-Focused
- Staff Scheduling
Additional Information
I have 20 years of Management experience in the Hospitality Industry. I am a fast learner and a team player. Although the majority of my experience has been in hospitality, I have also driven a school bus for special needs children for eight years, I was a CNA and Home Health Aide. I also ran a food pantry in Louisiana 10 plus years ago I did ordering receiving stocking cooking kept records food prep and storage .I am a self starter hard worker.
Timeline
Head of Housekeeping
The Bacheller Mansion
06.2014 - 08.2023
Bartender/Server
The Inn of Saratoga
06.2014 - 05.2023
Short Order Cook
Skidmore College
09.2013 - 07.2017
Short Order Cook
Saratoga Golf Course
05.2013 - 09.2013
Front of House Manager
Oyster Bar and Grill
10.2011 - 12.2012
Kitchen Director
St. Bernard Parish Food Pantry/Meal Site
09.2009 - 10.2011
Kitchen Director
St. Barnard Parish
11.2007 - 08.2009
GED -
Saratoga Boces
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