Patricia Vera Lopez
Fitchburg
Summary
Motivated and reliable professional with experience in customer service, retail management, and early childhood education. Skilled in leading teams, maintaining organized work environments, and providing exceptional service in fast-paced settings. Known for building positive relationships with customers, coworkers, and children through patience, communication, and a friendly attitude. Demonstrates strong attention to detail, adaptability, and a consistent commitment to helping others and keeping operations running smoothly.
Overview
5
5
years of professional experience
Work History
Service Manager
Hy-Vee
12.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervise and support front-end cashiers, ensuring excellent customer service and smooth daily operations.
- Keep team members engaged and productive by assigning tasks and maintaining a positive, efficient work environment.
- Ensure the front end stays clean, organized, and fully stocked with bags, receipts, and other supplies.
- Assist with stocking products in the backroom, focusing on weekly sale items, bread, and bottled water displays.
- Help train new cashiers on store policies, customer service expectations, and register procedures.
Delivery Driver
Dominos Pizza Inc.
12.2024 - 05.2025
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Early Childhood Educator Assistant
UW-Madison
01.2024 - 05.2025
- Applied play-based strategies to provide diverse approaches to learning.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Assistant Store Manager
Charlotte Russe
03.2024 - 11.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with my manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
Lovisa
08.2023 - 03.2024
- Welcomed customers warmly and helped them find jewelry and accessories that matched their style and needs.
- Offered personalized styling suggestions to create a positive and enjoyable shopping experience.
- Performed ear piercings safely and confidently while following hygiene and safety procedures.
- Helped younger children feel calm and comfortable during their first piercing by explaining the process and offering reassurance.
- Completed weekly floor set changes by following corporate planograms and updating displays to reflect new collections.
- Helped keep displays organized, visually appealing, and fully stocked.
- Collected cash and balanced the register at closing, preparing and depositing funds at the bank in accordance with store policy.
Checker
Hy-Vee
07.2021 - 08.2023
- Greeted customers with a positive attitude, creating a welcoming experience.
- Handled cash, card, and digital transactions accurately while maintaining a friendly, professional demeanor.
- Bagged groceries with care and offered assistance to customers who needed extra help.
- Worked closely with team members to keep lines moving efficiently and maintain great customer service during busy hours.
- Helped with any tasks throughout the day, for example: cleaning the bathrooms, keeping the front end clean, bringing the shopping carts inside.
- Responded promptly to requests for assistance, spills and customer inquiries.
Crew Member
McDonald's
07.2020 - 03.2021
- I prepared and assembled the food orders following restaurant, health and safety standards.
- Collaborated with team members to complete orders.
- Operated the kitchen equipment safely
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Science - Early Childhood Education
Madison Area Technical College
Madison, WI06-2027
High School Diploma -
Verona Area High School
Verona, WI06-2023
Skills
- Fluent in Spanish
- Multitasking and organization
- Shift scheduling
- Problem-solving
- Team scheduling
- Staff management
- Employee training and development
- Coaching and mentorship
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Hy-Vee
12.2024 - Current
Delivery Driver
Dominos Pizza Inc.
12.2024 - 05.2025
Assistant Store Manager
Charlotte Russe
03.2024 - 11.2024
Early Childhood Educator Assistant
UW-Madison
01.2024 - 05.2025
Sales Associate
Lovisa
08.2023 - 03.2024
Checker
Hy-Vee
07.2021 - 08.2023
Crew Member
McDonald's
07.2020 - 03.2021
Associate of Science - Early Childhood Education
Madison Area Technical College
High School Diploma -
Verona Area High School