PATRICIA VERGARA

• Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
• Collected taxes and fees, submitted payments and issued receipts.
• Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
• Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Calculated and remitted state sales tax, service, and other charges.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Contacted Texas DMV to determine status of pending titles.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Streamlined title processing by efficiently managing documentation and maintaining accurate records.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Collaborated with various departments to ensure smooth workflow for title processing and delivery.
• Managed and reconciled accounts to finalize accurate and complete financial transactions.
• Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
• Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
• Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
• Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
• Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
• Managed high volume of transactions with exceptional attention to detail, resulting in streamlined processes and satisfied clients.
• Developed customized templates for routine documents to streamline workflow and minimize errors in content.
• Balanced daily workload effectively while managing multiple files at different stages of the deal process, ensuring timely progress.

STAY AT HOME, AFTER BIRTH OF CHILD.

• Enhanced customer experience by addressing and resolving electronic banking issues in a timely manner.
• Contributed to the creation of a user-friendly online banking portal by providing input on design elements and features from a customer service perspective.
• Assisted foreign national customer with international banking.

Previous roles while in bank included:

Teller Supervisor and Customer Service Representative

• Managed teller schedules, ensuring adequate staffing levels during peak business hours.
• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Counted cash drawers and made bank deposits.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
• Conducted regular performance evaluations for teller staff, identifying areas for improvement.
• Promoted bank's products and services by consistently cross-selling to customers.

• Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
• Enhanced office productivity by managing a high volume of title applications and paperwork daily.
• Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
• Simplified processes for lien releases, helping customers navigate complicated situations more easily.
• Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
• Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Calculated and remitted state sales tax, service, and other charges.
• Communicated with customers to resolve common title issues.
• Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.

• Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
• Enhanced office productivity by managing a high volume of title applications and paperwork daily.
• Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
• Simplified processes for lien releases, helping customers navigate complicated situations more easily.
• Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
• Calculated and remitted state sales tax, service, and other charges.
• Prepared tax and title documents to submit legal transfer work to DMV.