Patrícia Vertina
Summary
Professional with over 20 years of experience in finance and customer service. Graduated in Computer Science and with an accounting certificate from Mission College (California).
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Brazilian Consulate
04.2017 - Current
- Handled service renewals, promptly issuing all documents to Brazilian citizens and verifying that all mandatory supporting documentation was accurately provided by applicants.
- Conducted interviews with applicants to assess eligibility for visas, maintaining professionalism and objectivity throughout the process.
- Managed confidential information, safeguarding applicant data against potential breaches or misuse.
- Participated in regular quality assurance checks on customer interactions to ensure compliance with established guidelines and standards for service excellence.
- Served as a reliable resource for colleagues by sharing knowledge on consular procedures, policies, and best practices.
ERP Implementation Consultant - Financial
Mamaplast Embalagens Plásticas
05.2009 - 12.2010
- Led with the financial director and consultant Microsiga, the customization, process integration and implementation of the ERP system in the sales, billing, financial and accounting departments.
Financial Administrative Manager
Runner S/A
05.2003 - 05.2009
- Managed accounts payable and receivable, ensuring timely payments and accurate recordkeeping, bank and accounting reconciliation.
- Prepared cash flow projections, monthly, quarterly and annual cost analysis.
- Issued internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Worked with external audits, justifying procedures, pointing out deficiencies and proposing solutions.
- Supported financial director with special projects and additional job duties.
Credit and Collection Manager
Kaysser S/A Cia Securitizadora De Créditos
06.1998 - 12.2002
- Responsible for analyzing and approving credit for individuals and legal entities;
- Restructured and managed collections call center, reducing delinquency rates by closely monitoring customer accounts and overdue payments.
- Assisted in implementing the customization of the billing operational system.
- Led sales and customer service teams.
Education
Accounting Certificate -
Mission College
Santa Clara, CA2014
Bachelor of Computer Science -
Universidade Metodista
São Paulo2002
Skills
- Customer Relationship Management
- Microsoft Office
- Excellent Written/Verbal skills
- Analytical and Critical Thinking
- Database software skills
- Multitasking
- Onboarding and Orientation
Timeline
Administrative Assistant
Brazilian Consulate
04.2017 - Current
ERP Implementation Consultant - Financial
Mamaplast Embalagens Plásticas
05.2009 - 12.2010
Financial Administrative Manager
Runner S/A
05.2003 - 05.2009
Credit and Collection Manager
Kaysser S/A Cia Securitizadora De Créditos
06.1998 - 12.2002
Accounting Certificate -
Mission College
Bachelor of Computer Science -
Universidade Metodista
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