Patricia Vidacak
Union,MO
Summary
Detail-oriented office professional with extensive experience and job-related training, adept at managing tasks efficiently in both independent and team environments. Proven ability to streamline operations and enhance productivity, contributing to organizational success. Seeking a part-time position to leverage skills in administration and communication.
Overview
27
27
years of professional experience
Work History
Member Service Associate
O'fallon YMCA
O'Fallon, MO
08.2006 - 03.2007
- Greeted members and answered questions in a friendly and professional manner.
- Handled inbound calls with efficiency.
- Ensured proper routing of phone inquiries.
- Resolved customer inquiries and complaints promptly and efficiently.
- Educated members on the features and benefits of YMCA membership.
- Managed current information in membership databases.
- Presented and explained services and products to meet member needs.
- Answered member questions about products and services.
- Processed enrollment for classes and services.
- Applied company software tools for database maintenance and customer data updates.
Manager HR Compensation Analysts
SBC Communications
St. Louis, Missouri
03.1980 - 11.2000
- Reviewed and analyzed job descriptions to determine appropriate salary grades and pay ranges.
- Developed job evaluation systems to assess the relative value of jobs within an organization.
- Conducted market surveys to evaluate external competitiveness of compensation programs.
- Provided consultation to management on labor relations issues related to wages, salaries, bonuses, incentives, and other forms of compensation.
- Monitored wage and salary trends in local markets to ensure internal equity and external competitiveness in compensation plans.
- Participated in survey activities with outside organizations to benchmark the company's position against its competitors.
- Made salary compensation recommendations based upon in-depth research on current job trends.
Timeline
Member Service Associate
O'fallon YMCA
08.2006 - 03.2007
Manager HR Compensation Analysts
SBC Communications
03.1980 - 11.2000
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