Patricia Villicana
Casa Grande,AZ
Summary
Knowledgeable about maintaining organized inventories And handling custodial requirements of commercial building bathrooms, workspaces And customer areas. Experienced team player with strong service record, good organizational skills And productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. and receiving freight and picking and pulling stock. Comfortable lifting up to 50 pounds at once. Skilled at working efficiently, correctly and quickly. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity and open communication style dedicated to working hard. Talented cook bringing skills in payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Also i am upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Cleaning
Lyft 24 Fitness
01.2023 - Current
- Improved facility cleanliness by performing routine maintenance tasks on a daily basis.
- Enhanced building safety with thorough inspections and prompt repairs of any issues found.
- Reduced equipment downtime through regular preventive maintenance and timely repairs.
- Maintained a professional appearance, ensuring all areas were clean and well-organized at all times.
- Contributed to the overall efficiency of the facility by promptly addressing any maintenance concerns or cleaning needs.
- Assisted in the implementation of new cleaning procedures, resulting in increased productivity and improved hygiene standards.
- Reduced repair costs through diligent care, inspection, and upkeep of equipment and fixtures.
- Received recognition for exceptional work ethic, contributing positively to team morale and overall workplace culture.
- Collaborated with team members to complete larger maintenance projects efficiently and effectively.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Cook/Cashier/Server/Customer Service/Sales/Warehouse Worker
Harrahs Casino And Resort
12.2013 - 03.2022
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained cash drawer of $500 or more per shift.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Inspected appliances, commercial fryers and ovens to verify proper working order
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Transitioned between breakfast and lunch service
- Prepared food items such as meats, poultry and fish for frying purposes
- Collaborated with customers to collect information about specific customer desires and dietary needs
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Handled portion control activities according to specified instructions provided by chef
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Created appealing food arrangements for party trays and specialized orders
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Plated hot meals and salads in aesthetically pleasing arrangements
- Greeted customers at counter to fulfill requests and answer questions
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Enhanced guest satisfaction by preparing high-quality banquet dishes according to predetermined menus and recipes.
- Collaborated with the banquet team to ensure timely delivery of meals, resulting in positive feedback from clients.
- Supported catering events by assisting with menu planning, ingredient sourcing, and preparation of specialty dishes.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Learned menu items produced by assigned station to achieve proper quantities.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Warehouse Worker/Manufacturing Operator
Select Staffing Job Angency
01.2009 - 12.2013
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Adjusted machines to increase productivity for runs.
- Performed general equipment maintenance and repair to minimize downtime.
- Collaborated with other departments to optimize production workflows.
- Inspected finished products for quality and adherence to customer specifications.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
GED -
Fullerton College
Fullerton, CA06.2008
Skills
- Banquets cook experience
- Experienced with being at meat cutting station, breakfast omlet station ect for parties
- Fine and dine cook experience
- Good with going my recipes
- Plating
- Dishing out
- Prep cook
- Cooking
- Making stuff by scatch
- Cleaning and Sanitizing
- Use of Chemical Cleaners
- Proper Waste Disposal
- Emergency Clean-Up
- Hospitality Management
- Pallet Jacks
- Stocking and Replenishing
- Supply Ordering
- Heavy Lifting
- Clear Communication
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Great at multitasking
Certification
- Employ of the month
- Customer recognition
- Bartender certified
Timeline
Maintenance Cleaning
Lyft 24 Fitness
01.2023 - Current
Cook/Cashier/Server/Customer Service/Sales/Warehouse Worker
Harrahs Casino And Resort
12.2013 - 03.2022
Warehouse Worker/Manufacturing Operator
Select Staffing Job Angency
01.2009 - 12.2013
GED -
Fullerton College
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