Patricia Vitiello
Fort Worth
Summary
Dedicated Hospitality Professional with proven expertise in delivering exceptional customer service in high-pressure environments. Skilled in multitasking, managing customer inquiries, and maintaining organized spaces to enhance guest satisfaction. Strong team player with a focus on adaptability and effective communication.
Overview
12
12
years of professional experience
Work History
Server
Waffle House
04.2024 - 10.2025
- Enhanced guest satisfaction by providing prompt service and addressing inquiries.
- Trained new staff on menu items and operational procedures effectively.
- Maintained cleanliness and organization of dining areas for improved guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Processed cash and credit transactions accurately for efficient operations.
- Managed high-volume shifts with professionalism and efficiency, ensuring service quality.
Shift Manager
Stirling Craft Kitchen
03.2022 - 08.2022
- Ensured efficient workflow and high-quality service through daily operations supervision.
- Trained new staff on food safety and customer service best practices.
- Monitored inventory and coordinated with suppliers for timely restocking needs.
- Optimized labor costs by implementing effective scheduling changes for staff.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Conducted team meetings to communicate goals and reinforce performance expectations.
Server
NOM Mexican Table and Tequila Bar
09.2021 - 04.2022
- Achieved accurate cash handling by processing transactions and balancing registers.
- Enhanced customer satisfaction by effectively resolving complaints and ensuring repeat business.
- Streamlined inventory management by monitoring levels and assisting with restocking supplies.
- Utilized POS system for order placement, billing, and managing complimentary items.
- Fostered teamwork during busy shifts, ensuring efficient workflow and guest satisfaction.
- Prepared dining area for seamless transitions by performing opening and closing duties.
Bar Manager
Brio Tuscan Grille
10.2016 - 02.2020
- Enhanced guest experiences by leading bar team in exceptional service.
- Optimized inventory management, reducing waste through effective ordering practices.
- Increased drink sales by developing innovative cocktail menus for customer engagement.
- Trained staff in mixology techniques, improving service quality and operational efficiency.
- Ensured health regulation compliance, maintaining cleanliness and safety standards consistently.
Server
Brio Tuscan Grille
05.2013 - 10.2016
- Enhanced customer satisfaction by providing personalized service to guests.
- Maintained clean, orderly dining areas for an enjoyable guest experience.
- Resolved customer complaints professionally, protecting the restaurant's positive reputation.
- Developed strong rapport with regular customers, increasing repeat business significantly.
- Explained menu items and addressed food allergy concerns effectively for customers.
- Collaborated with kitchen staff to ensure timely delivery of customer meals.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FLSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Relationship management
- Positive and professional
- Reliable and responsible
- Warm and friendly
- Reliability
- Multitasking Abilities
Timeline
Server
Waffle House
04.2024 - 10.2025
Shift Manager
Stirling Craft Kitchen
03.2022 - 08.2022
Server
NOM Mexican Table and Tequila Bar
09.2021 - 04.2022
Bar Manager
Brio Tuscan Grille
10.2016 - 02.2020
Server
Brio Tuscan Grille
05.2013 - 10.2016
High School Diploma -
Tarpon Springs High School