Patricia Walker
Administration
Danville,VA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
Danville Memorial Gardens
Danville, VA
02.2011 - Current
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained spreadsheets and databases to track, and report on performance and sales data.
- Offered technical support and troubleshoot issues to enhance office productivity.
- Updated reports, managed accounts and generated reports for company database.
- Developed standard operating procedures for Administrators which decreased documentation error rate by 90%.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw work processes and performed quality control to increase revenue and reduce negative Accounts Receivable. Brought nearly $30,000 of Past Due Accounts into Receivables
Administrative Assistant
Negril, Inc
Danville, VA
02.2017 - 04.2019
- Preparing multiple daily objectives for President and Chief Operating Officer.
- Assisted Payroll Manager maintaining employee leave time hours.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted Customers to make reservations for Bus and Limousine trips and maintained scheduling and billing for trips.
- Managed database to verify accuracy of Supplemental Security Income (SSI) payments and reporting and analysis of distribution of their monies nearly 30 Mentally Challenged under care for their room and board.
Insurance Billing Clerk
Commonwealth Home Health Care
Danville, VA
08.2011 - 02.2017
- Worked denials and processed appeals on claims for Durable Medical Equipment with numerous insurance companies.
- Processed Insurance payments on daily basis.
- Answered multi-line phone system, assisting clients with explanations of their accounts, re-routed calls as needed, delivering messages to staff and greeting visitors.
- Contacted patients for updated information of insurance, address, and more.
- Used data entry skills to accurately document and input figures for monthly statements.
- Monitored outstanding invoices and performed collections duties
- Reconciled past due accounts achieving 20% reduction in outstanding receivables.
Office Manager
Ridge-View Memorial Gardens
Eden, NC
10.2013 - 05.2016
- Established workflow processes, monitored monthly reporting and implemented modifications to meet filing requirement for State of North Carolina Cemetery Commission.
- Maintained payroll information for Commissioned Sales Personnel and hourly employees.
- Verified accuracy of Sales Contracts for Burial Estate purchases.
- Issued Deeds and Certificates of Ownership to customers upon fulfillment of account.
- Updated reports, managed accounts and generated reports for company database.
- Assisting customers with questions and concerns.
- Compared vendor prices and negotiated for optimal savings
- Oversaw work processes and performed quality control tasks to increase revenue.
- Decreased Past Due Balances by 40%.
Education
High School Diploma -
George Washington High School
Danville, VA 05.1981 - 05.1983
Skills
Medical BillingAccounts Receivable
Office supplies and inventory
Manager support
Office management experience
Microsoft Office Suite proficiency
Opening and closing offices
Effective managerial techniques
Office production evaluation
Office professional
Spreadsheet management
Technical Support
Administrative support
Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrative Assistant
Negril, Inc
02.2017 - 04.2019
Office Manager
Ridge-View Memorial Gardens
10.2013 - 05.2016
Insurance Billing Clerk
Commonwealth Home Health Care
08.2011 - 02.2017
Office Manager
Danville Memorial Gardens
02.2011 - Current
High School Diploma -
George Washington High School
05.1981 - 05.1983