HMIS
Patricia Walker
Sault Sainte Marie
Summary
Results-driven professional with extensive experience at Chippewa Luce Mackinac Community Action Agency, specializing in relationship building and conflict resolution. Expertise in strategic planning and service delivery enhancement, effectively managing complex caseloads. Proficient in report writing and emergency response, ensuring client needs are met efficiently. Demonstrated ability to coordinate multiple projects, implement process improvements, and achieve project milestones.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Master Leasing Family Shelter Program Manager/Case Manager
Chippewa Luce Mackinac Community Action Agency
07.2025 - Current
- Enhanced service delivery by coordinating effective program initiatives.
- Maintained project schedules to ensure timely task completion and objective achievement.
- Facilitated communication among stakeholders to align program goals with community needs.
- Identified trends through program data analysis, improving service offerings accordingly.
- Monitored budgets to ensure resource allocation met strategic priorities and compliance.
- Implemented grant policies and procedures to ensure program integrity and effectiveness.
Outreach Resource Advocate
Chippewa Luce Mackinac Community Action Agency
06.2024 - 07.2025
- Enhanced client support by effectively communicating needs and navigating resources.
- Increased access to community resources, improving overall client service experience.
- Developed tailored service plans, aligning support with individual client goals.
- Coordinated outreach to promote awareness of programs and services available.
- Maintained compliance through accurate documentation of case notes and records.
- Streamlined referral processes by collaborating with local organizations and agencies.
Permenant Supportive Housing Case Manager
Chippewa Luce Mackinac Community Action Agency
12.2023 - 06.2024
- Increased client eligibility for assistance programs through effective housing assessments.
- Crafted tailored service plans addressing unique housing needs and barriers.
- Enhanced resource access by facilitating communication between clients and providers.
- Regularly evaluated case progress, adapting strategies for improved client outcomes.
- Educated clients about housing options and financial assistance in the community.
- Maintained detailed case documentation to ensure compliance with agency policies.
Graveyard Assisted Living Supervisor
Superior Health Support Systems
03.2021 - 10.2022
- Ensured compliance with health and safety regulations through daily operations supervision.
- Trained staff on best practices for effective resident care and support services.
- Implemented individualized care plans for residents based on thorough assessments.
- Coordinated wellness programs to boost resident engagement and satisfaction levels.
- Monitored medication administration processes to ensure accuracy and adherence to protocols.
- Fostered a safe environment with regular safety checks and incident reporting.
Security Officer
Kewadin Casino
05.2019 - 01.2020
- Ensured guest and staff safety by monitoring surveillance systems effectively.
- Identified potential security risks through regular and proactive patrols.
- Documented incidents and coordinated responses with local law enforcement as necessary.
- Enhanced security operations by implementing effective safety measures within the facility.
- Developed guest safety strategies in collaboration with management for improved experiences.
- Maintained a welcoming atmosphere while enforcing casino policies and regulations.
- Reduced damage and injury by responding quickly during emergency situations.
Education
Certificate of Basic EMT - Paramedics
Bay Mills Community College
Brimley05-2015
High School Diploma -
Rudyard High School
Rudyard, MI05-2013
Skills
- Report writing
- Emergency response
- Relationship building and management
- Conflict resolution and de-escalation techniques
- Document management
- Dispatch
- Vehicle maintenance and mileage reporting
- AED/CPR/Fist Aid trained (currently expired)
- Narcan Trained
Certification
* AED
* CPR
* First Aid
* Narcan
*MiBridges Navigator Trained
Affiliations
- Michigan Coalition Against Homelessness
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Paid time offPaid sick leaveHealthcare benefitsWork-life balanceFlexible work hoursCareer advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised 28 Households
- Managed 10 Shelter units and residents
- Completed two pilot programs introduced to EUP
Software
Outlook
Microsoft
MIBridges Navigation
Languages
English
Native or Bilingual
German
Elementary
Timeline
Master Leasing Family Shelter Program Manager/Case Manager
Chippewa Luce Mackinac Community Action Agency
07.2025 - Current
Outreach Resource Advocate
Chippewa Luce Mackinac Community Action Agency
06.2024 - 07.2025
Permenant Supportive Housing Case Manager
Chippewa Luce Mackinac Community Action Agency
12.2023 - 06.2024
Graveyard Assisted Living Supervisor
Superior Health Support Systems
03.2021 - 10.2022
Security Officer
Kewadin Casino
05.2019 - 01.2020
Certificate of Basic EMT - Paramedics
Bay Mills Community College
High School Diploma -
Rudyard High School