Jamie Wallace Hidde
Sorrento,FL
Summary
Proven leader in healthcare management, notably with Brookdale Senior Living, where I spearheaded initiatives that significantly enhanced resident care and service delivery. Expert in sales strategy development and customer relationship building, achieving over 30% growth in client engagement. Skilled in time management and interpersonal communication, consistently exceeding targets through strategic planning and team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Representative
Vitas Healthcare
Orlando
05.2023 - 07.2024
- Builds and maintains professional relationships with referral sources
- Educates ALF staff and families on healthcare services offered and how we can support their patients/loved ones
- Coordinates patient admissions with clinical team, including ensuring proper documentation completed and maintains communication with referral source throughout admission process
- Meets regularly with community leadership and clinical team for care collaboration, discuss current patients care plans and identify potential patients
- Maintains communication with communities and families regarding hospice process and serves as bridge between clients and clinical team
- Ensures costumer satisfaction through effective communication and relationship building
- Completes pre and post call documentation in a timely manner
- Maintains a complete and accurate record of referral sources
- Attends community events to provide education and promote healthcare services
- Meets monthly and quarterly target goals
Post Acute Care Manager
Bluestone Physician Services
Orlando
05.2021 - 04.2023
- Provide baseline cognitive and ADL status on patients currently hospitalized/post acute settings
- Streamline communication between hospital/SNF, Bluestone provider team, POA’s/families and usual care setting
- Communicate and provide education to hospital/SNF staff regarding Bluestone’s patient population
- Ensuring med list, advanced care plans, latest visit note, baseline cognitive and ADL status provided to transitional care setting
- Strengthening relationships with preferred hospital systems and SNF affiliates
- Communication patient’s progress throughout transition to Bluestone provider team and usual care setting
- Strengthen relationship between Bluestone team and POA/families
- Educate POA/families throughout transition
- Become a trusted resource for families
- Partner with Territory Manager to provide education to ALF staff regarding Bluestone and Care Management programs
- Partner with Territory Manager and ALF to provide education to families and participate in ALF events
Health and Wellness Director
Brookdale Senior Living/Atlas Senior Living
Clermont, FL
04.2019 - 05.2021
- Managed certified and non-certified clinical staff operations.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training
- Supervises the maintenance of resident charts and reviews documentation performed by caregiving staff
- Assesses, health, oversee medication administration, functional and psycho-social status of residents, initiates individualized service plan
- Manages the health care of residents, including the dissemination of information to families and associates
- Ensures that family members are aware of resident’s need for scheduled appointments
- Participates in pre-admission screening of prospective new residents
- Evaluates residents; documents changes in condition, and notifies Executive Director, physician, and residents’ legally responsible party/family of resident’s status and condition changes
- Ensures residents are prepared for physician appointments, and visits
- Facilitates continuity of care for residents receiving home health care, hospice services and other third-party healthcare-related services
- Participates in or leads meeting relevant to resident care issues, such as Service Plan Meetings, involving appropriate parties as needed
Associate Executive Director (Memory Care)
Brookdale Senior Living
Orlando, FL
06.2018 - 04.2019
- Ensured consistent quality resident care and service delivery throughout all shifts; at times assuming role and responsibilities of a Resident Care Associate in order to meet resident’s need and staffing requirements
- Assisted in the supervision of community-based licensed nursing staff, medication technicians/CMA’s, etc
- Provided training and education to Resident Care associates on an ongoing basis to include classroom in-services and situation-specific training
- Assisted in maintaining budget and occupancy
- Assisted in assessing health, functional, and psychosocial status of residents
- Initiated individualized Personal Service Plans and proactively managed care and services for each resident
- Evaluated the effectiveness to maximize resident’s opportunity to remain in their environment
- Implemented and maintained continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community
- Monitored and participated in Quality Improvement and Risk management programs at Safety Committee Meetings, Collaborative Care Meetings and Family Care Conferences
- Participated in community events, including family and social functions
- Shared on-call and Manager on Duty responsibilities/shifts as required
Care Transition Manager: 3 Senior Living Communities
Brookdale Senior Living
Multi site Lake County Network
11.2017 - 06.2018
- Participated in resident need identification processes including, but not limited to Collaborative Care
- Completed referral process including communication to the resident, family, staff and other professionals as appropriate
- Participated in regular meetings with Executive Directors, Area Managers to review customer experience, quality of care delivery, and program growth
- Served as an educational resource to the community regarding healthcare services
- Coordinated available resources for staff and families
- Marketed Preferred Home health agency upon availability and/or outsourced to general community agencies
- Developed effective rapport with physicians, community associates, discharge planners, and other referral sources
- Regular visits to residents
- Developed and delivers health educational services
- Produced all necessary reports to operate business disseminates data analysis, thinks critically through problems and solve identified issues to achieve business objectives
- Led new initiatives and responsible for the successful implementation of programs of ancillary services including outpatient therapy, home health
- Works together with Home Health and community to identify at risk residents and reduce hospital readmissions
Health and Wellness Coordinator
Brookdale Senior Living
Altamonte Springs, FL
08.2016 - 11.2017
- Ensured consistent quality resident care and service delivery throughout all shifts; at times assuming role and responsibilities of a Resident Care Associate in order to meet resident’s need and staffing requirements
- Assisted in the supervision of community-based licensed nursing staff, medication technicians/CMA’s, etc
- Provided training and education to Resident Care associates on an ongoing basis to include classroom in-services and situation-specific training
- Assisted in maintenance of resident charts and review of documentation performed by caregiving staff
- Assisted in assessing health, functional, and psychosocial status of residents
- Initiated individualized Personal Service Plans and proactively managed care and services for each resident
- Evaluated the effectiveness to maximize resident’s opportunity to remain in their environment
- Implemented and maintained continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community
- Monitored and participated in Quality Improvement and Risk management programs at Safety Committee Meetings, Collaborative Care Meetings and Family Care Conferences
- Assisted in the scheduling and follow through of physician visits including, but not limited to: dental, eye, therapy, and hospice
- Ensured communication on the results of these visits
- Participated in community events, including family and social functions
- Shared on-call and Manager on Duty responsibilities/shifts as required
Education
ALF CORE Training -
09.2020
Certified Dementia Practitioner -
12.2019
Practical Nursing LTC -
11.2015
Skills
- Account development
- Sales strategy development
- Customer relationship building
- Time management
- Interpersonal communication skills
- Sales territory analysis
- Relationship building
References
Available Upon Request
Accomplishments
- Licensed Practical Nurse, PN5224556, 07/31/23
- Certified Dementia Practitioner, 12/19
- CPR at Lake County EMS, 2019
- First Aid at Lake County EMS, 04/2019
Timeline
Sales Representative
Vitas Healthcare
05.2023 - 07.2024
Post Acute Care Manager
Bluestone Physician Services
05.2021 - 04.2023
Health and Wellness Director
Brookdale Senior Living/Atlas Senior Living
04.2019 - 05.2021
Associate Executive Director (Memory Care)
Brookdale Senior Living
06.2018 - 04.2019
Care Transition Manager: 3 Senior Living Communities
Brookdale Senior Living
11.2017 - 06.2018
Health and Wellness Coordinator
Brookdale Senior Living
08.2016 - 11.2017