Patricia Walls
Chicago,IL
Summary
I am a Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws, working with property managers to help with the daily responsibilities to continue running a successful community. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
I Adept at working effectively unsupervised and quickly mastering new skills. I have been a motivated, determined and a proactive Real estate leasing agent with over 7 years experience. Staying organized, building trust with attention to detail and excellent multitasking abilities with a drive to succeed. I am reliable and loyal. I was also a Mortgage loan processor for 6 years working for Chase bank, ending in 2009. I was also a Manager in Retail managing over 13 sale associates at a time reaching high sales goals.
Overview
21
21
years of professional experience
Work History
Leasing Agent
Fulton Grace
Chicago, IL
09.2023 - 08.2024
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Received rent payments and tracked transactions in accounting software.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Increased occupancy through dynamic marketing initiatives.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
Real Estate Leasing Agent
Urban abodes real estate
Chicago, IL
07.2016 - 08.2023
- Greeted prospective tenants and provided tours of available properties.
- Advised tenants on their rights and responsibilities under the terms of their leases.
- Assisted with marketing efforts to promote vacant units through advertising campaigns and social media platforms.
- Handled incoming calls from prospective tenants inquiring about availability and pricing information.
- Organized open houses and other events to attract new clients.
- Developed relationships with local real estate brokers to increase leasing opportunities.
- Updated listing information on multiple websites including Craigslist and Zillow.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Analyzed feedback from current residents regarding satisfaction levels with living conditions.
Mortgage Loan Processor
JPMorgan Chase
Chicago, IL
04.2003 - 06.2009
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Processed loan documents and ensured compliance with federal regulations.
- Provided customer service by responding to inquiries regarding loan status.
- Prepared closing documents, including title policies, deeds, and other related items.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Compiled documentation required for submission to government agencies for processing.
- Maintained accurate records in accordance with company policy and procedures.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Researched discrepancies in documentation received from applicants or third parties.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Reviewed HUD-1 settlement statements prior to closings.
- Organized files electronically according to document type and date received.
- Performed post-closing follow up on file completion requirements.
- Updated clients about changes in state and federal laws governing mortgage lending practices.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Managed conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Filed completed packages quickly and efficiently.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Created and completed loan submission packages.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Contacted outside sources, references and vendors to verify client financial information.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
Education
Public Relations And Organizational Communication
Austin Peay State University
Clarksville, TNSkills
- Relationship Building
- Organized Mindset
- Sales and Marketing Aptitude
- Sales Techniques
- Creative Problem-Solving
- Customer Service
- Training and Mentoring
- Administrative Support
- Flexible Schedule
- Lead Conversion
- Cash Handling
- Phone and Email Etiquette
- Application Processing
- Business Development
- Property Tours
- Reporting and Correspondence
- Community Engagement
- Market Research
- Cost Control
- Store Opening and Closing
- Retail Employee Training
- Goal Setting
- Sales Leadership
- Hiring and Training
- Friendly, Positive Attitude
- Decision-Making
- Quality Assurance
- Problem Resolution
- Organization and Time Management
- Computer Skills
- Scanning and Copying
- Database Entry
- File Organization
Volunteer
I have been volunteering for many years. I continue to volunteer at St. Josaphat church since 2006 to help feed the less fortunate. I volunteered at the Nature museum for many years working with children and the creatures that lived in the museum.
Accomplishments
- I received an award for highest percentage of rentals.
- I received awards as a retail manager for highest sales yearly, best window/wall displays and best training manager.
Timeline
Leasing Agent
Fulton Grace
09.2023 - 08.2024
Real Estate Leasing Agent
Urban abodes real estate
07.2016 - 08.2023
Mortgage Loan Processor
JPMorgan Chase
04.2003 - 06.2009
Public Relations And Organizational Communication
Austin Peay State University
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