Patricia Walters
Columbus
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent/ Hotel Experience Champion
Candlewood Suites Polaris
Columbus
04.2023 - Current
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in and check-out processes.
- Managed reservation systems and coordinated room assignments.
- Processed payments and maintained accurate cash handling procedures.
- Provided local information and recommendations to enhance guest experience.
- Assisted in training new front desk staff on operational procedures.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Verified the accuracy of room rates and other charges during the check-in and check-out process.
- Responded appropriately to guest reviews and surveys, solicited feedback, and built relationships to drive continuous improvement in guest satisfaction.
- Implemented the consistent delivery of IHG Loyalty program standards, resulting in an increase in Guest Love scores.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness and organization of front desk area.
Chef
Tupelo Honey
Columbus
09.2022 - 03.2023
- Prepared high-quality dishes according to established recipes.
- Prepared diverse menu items using fresh, locally sourced ingredients.
- Managed kitchen staff to ensure efficient meal preparation and service.
- Maintained high standards of food safety and sanitation procedures.
- Trained new staff on cooking techniques and kitchen protocols.
- Stored foods correctly using correct storage containers and labeling systems.
- Exercised portion control for items served, eliminating waste.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Prepared workstations with ingredients and tools to increase efficiency.
FOH Team Member
Jason's Deli
Dublin
02.2020 - 08.2022
- Provided excellent customer service in fast-paced dining environment.
- Assisted with food preparation and ensured adherence to safety standards.
- Handled cash transactions accurately at the front register.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assembled and served meals according to specific guest requirements.
- Rotated inventory to reduce waste and optimize freshness.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Assisted colleagues whenever needed during peak business hours.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Team Representative
She Has A Name
Columbus
04.2016 - 04.2017
- Cleaned commercial spaces using appropriate cleaning agents and equipment.
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Disposed of waste and recyclables according to company policies.
- Managed inventory of cleaning supplies and reported shortages promptly.
- Followed safety protocols to ensure a hazard-free environment.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial and residential buildings.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Maintained janitorial closets stocked with supplies for daily use.
- Followed detailed cleaning checklists to ensure consistency in service delivery.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Managed time effectively to complete tasks within scheduled appointments.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Adaptability and problem-solving skills
- Front desk operations
- Effective communication
- Office organization
- Sensitive information handling
- Safety and security procedures
- Reservation systems
- Guest relations
- Safety compliance
- Team leadership
- Cleaning and sanitation protocols
- Food and safety standards
- ServSafe certification
Volunteer work
I volunteer at Divine1Health, we our an organization that feeds, provides bathing accommodations and clothes for women on the streets. We also help in finding rehab or sober living for them
Personal Information
Affiliations
- I volunteer at Divine1Health, an organization that provides meals, bathing and hygiene supplies, accommodations, and clothing for homeless and at-risk women on the streets. We also help in finding rehab or sober living solutions for at-risk women.
Certification
- ServSafe Certification
- OSHA 10
- STNA Certification
References
References available upon request.
Timeline
Front Desk Agent/ Hotel Experience Champion
Candlewood Suites Polaris
04.2023 - Current
Chef
Tupelo Honey
09.2022 - 03.2023
FOH Team Member
Jason's Deli
02.2020 - 08.2022
Team Representative
She Has A Name
04.2016 - 04.2017
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