Patricia Ward
Wilmington,DE
Summary
Strategic-minded Business Operations Manager proudly offering over 10 years' experience in assisting the vision of the organization by developing attainable department goals. Decision-making individual comfortable as a facilitator of short and long term business planning. Promoting a dedicated work ethic and great judgement skills.
Overview
12
12
years of professional experience
Work History
Self Employed Driver
Uber, Lyft, Spark
Wilmington , DE
04.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
NA Business Operations Support Manager
ADT (formerly ADT LLC.)
Newark , DE
01.2020 - 02.2023
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
IS Business Operations Support Manager
ADT LLC. (Previously Protection 1)
Newark , DE
04.2017 - 01.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Cost Control Manager
Protection 1 (previously Integration Logistics)
Newark , DE
01.2014 - 03.2017
- Created and maintained project budgeting, forecasting, and tracking processes to monitor progress against financial objectives.
- Reviewed project costs and identified areas for improvement in order to optimize resources and reduce expenses.
- Conducted variance analysis between estimated and actual costs to identify discrepancies.
- Collaborated with cross-functional teams including procurement, supply chain, finance, engineering, and operations personnel to ensure accurate accounting of costs.
Install/Service Supervisor
Integration Logistics
Newark , DE
09.2012 - 12.2013
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Education
High School Diploma -
St. Marks High School
Wilmington, De05-1983
Skills
- Strategic Planning
- Project Management
- Analytical Skills
- Relationship building and management
- Business Administration
- Cost Reduction & Containment
- Microsoft Office proficient
- Strong analytical thinking
- Business Development
- Business Workflows
- Operations Management
References
References available upon request.
Timeline
Self Employed Driver
Uber, Lyft, Spark
04.2023 - Current
NA Business Operations Support Manager
ADT (formerly ADT LLC.)
01.2020 - 02.2023
IS Business Operations Support Manager
ADT LLC. (Previously Protection 1)
04.2017 - 01.2020
Cost Control Manager
Protection 1 (previously Integration Logistics)
01.2014 - 03.2017
Install/Service Supervisor
Integration Logistics
09.2012 - 12.2013
High School Diploma -
St. Marks High School
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