Patricia Ward
Hollis Center,ME
Summary
Highly knowledgeable Clinical Business Analyst with a strong background in healthcare business operations and IT solutions. Possessing strong analytical skills, adept at identifying system requirements to optimize clinical workflows and improve patient care delivery. Have successfully led multidisciplinary teams in the implementation of innovative software solutions, resulting in streamlined processes and increased operational efficiency. Skilled communicator able to liaise effectively between technical teams and healthcare providers to drive project success.
Overview
31
31
years of professional experience
Work History
Clinical Business Analyst
InterMed
South Portland, ME
08.2011 - Current
- Created data models for clinical business analysis, including entity-relationship diagrams, process flow diagrams, and user interface prototypes.
- Designed reports and dashboards that provide insight into patient care activities across multiple departments within an organization.
- Assisted with the development of workflow designs for clinical operations projects by gathering information from stakeholders such as physicians, nurses, technicians.
- Collaborated with other healthcare professionals to develop strategies for improving efficiency in clinical settings through technology solutions.
- Analyzed complex datasets from multiple sources to discover patterns that can be used to make decisions about patient care processes.
Clinical Quality Coordinator
InterMed/Nova
South Portland, ME
08.2012 - 08.2013
- Analyzed data from multiple sources including medical records, surveys, and interviews to identify areas for improvement.
- Created reports on performance metrics to ensure compliance with relevant regulations.
- Collaborated with health care providers, administrators, and other stakeholders to develop strategies for improving clinical processes and procedures.
Clinical Coordinator
InterMed
Portland, ME
08.2011 - 08.2012
- Developed policies and procedures for efficient workflow in the clinic.
- Provided support to staff members by offering guidance on difficult cases or providing additional resources as needed.
- Monitored all clinical activities and provided feedback to staff members when necessary.
- Conducted performance evaluations of medical personnel, including physicians, nurses, technicians.
Nurse Instructor
Saco River Health Services
Waterboro, Maine
03.2006 - 08.2011
- Provided guidance and support to students in their clinical rotation activities.
- Organized, planned, and evaluated classroom and laboratory instruction for nursing students.
- Monitored student progress through regular assessments, feedback sessions, and one-on-one meetings.
- Performed administrative tasks such as preparing reports on teaching evaluations or student attendance records.
- Assisted with curriculum design and implementation according to the standards set by accrediting bodies.
Clinical Nurse
Blueberry Hill Rehabilitation and Healthcare Center
Beverly, MA
01.2005 - 03.2006
- Assessed patient conditions and monitored vital signs to determine appropriate care plans.
- Provided post-operative care and education to patients and families.
- Administered medications, treatments, and therapies in accordance with physician orders.
Nurse Manager
Crest Medical and Urgent Care
Wildwood Crest, NJ
01.2001 - 12.2004
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
Nurse
Dr Chemplavil Endrocrinologist
Yorktown, VA
10.2000 - 01.2001
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
Telecommunications Specialist
United States Coast Gaurd
New Bedford, MA
01.1994 - 03.1999
- Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Maintained records of network configurations and inventory levels of all telecom equipment.
- Monitored system performance to identify potential problems in a timely manner.
Education
Nursing Diploma - Nursing
Medical Careers Institute
Newport News, VA10-2000
Skills
- Six Sigma methodology
- Data Mapping
- Microsoft Excel
- SQL Programming
- Business process improvement
- Process modeling
- Quality Assurance
- Gap analysis
- Data Mining
- Data Analysis
- Customer Needs Assessment
- KPI Tracking
- Business Process Mapping
- Workflow Analysis
- Web-based reporting tools
- Microsoft Office Suite
- Analytical tool implementation
- Project Management
- Lean Six Sigma process improvements Green Belt
Timeline
Clinical Quality Coordinator
InterMed/Nova
08.2012 - 08.2013
Clinical Business Analyst
InterMed
08.2011 - Current
Clinical Coordinator
InterMed
08.2011 - 08.2012
Nurse Instructor
Saco River Health Services
03.2006 - 08.2011
Clinical Nurse
Blueberry Hill Rehabilitation and Healthcare Center
01.2005 - 03.2006
Nurse Manager
Crest Medical and Urgent Care
01.2001 - 12.2004
Nurse
Dr Chemplavil Endrocrinologist
10.2000 - 01.2001
Telecommunications Specialist
United States Coast Gaurd
01.1994 - 03.1999
Nursing Diploma - Nursing
Medical Careers Institute
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