Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Ward-Hicks

Patricia Ward-Hicks

Auburn,Maine

Summary

Dynamic professional with a proven track record at Clover Manor, excelling in risk management and fostering collaboration across departments. Recognized for exceptional communication and attention to detail, I effectively while maintained a friendly, positive attitude. Committed to delivering compassionate care and supporting clients' well-being.

Overview

5
5
years of professional experience

Work History

PSS

Clover Manor
01.2025 - 05.2025
  • Coordinated efforts across multiple departments to address identified risks, developing comprehensive action plans for risk mitigation.
  • Facilitated the development of strong risk culture within the organization by conducting training sessions on best practices in risk management.
  • Assisted with returning, destroying and ordering medications.
  • Assisted in the preparation of reports detailing audit findings, presenting conclusions to senior leadership as needed for decision-making purposes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

CRMA / DSP

Creative Works
12.2019 - 01.2025
  • Contributed to company growth by identifying opportunities for expansion while maintaining a focus on minimizing risks associated with new ventures.
  • Audited for outdated medication and for shortage of medications or supplies.
  • Streamlined audit processes by creating efficient workflows, reducing time spent on manual tasks and increasing overall productivity.
  • Conducted comprehensive audits on financial statements, ensuring accuracy and compliance with applicable standards.
  • Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
  • Maintained accurate documentation of medications and treatments on assigned residents.
  • Developed effective channels for communication between departments, fostering collaboration in managing enterprise-wide risks.
  • Administered ordered medications and treatments to assigned residents.
  • Implemented continuous improvement initiatives aimed at enhancing CRMA performance and ensuring alignment with organizational objectives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Assisted with returning, destroying and ordering medications.

Personal Care Assistant

Lisa Turgo
06.2020 - 02.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Education

High School Diploma - Business

Portland High School
Portland
06.1982

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Active listening

Timeline

PSS

Clover Manor
01.2025 - 05.2025

Personal Care Assistant

Lisa Turgo
06.2020 - 02.2021

CRMA / DSP

Creative Works
12.2019 - 01.2025

High School Diploma - Business

Portland High School

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