Patricia Washington
Jonesboro,GA
Summary
Accomplished Senior Account Manager/Collision Estimator with a proven track record at Cs Truck & Trailer Repair Service, excelling in vendor management and customer relationship building. Expert in leveraging systems and software expertise, including Mitchel Connect, Auto Integrate, Entegral, Adjustrite and Microsoft Office, to streamline operations and enhance service delivery. Achieved significant improvements in client satisfaction and operational efficiency through strategic negotiations and effective team training.
Overview
17
17
years of professional experience
Work History
Senior Account Manager/Collision Estimator
Cs Truck & Trailer Repair Service
11.2021 - 06.2025
- Enhanced communication between Vendors and Insurance company for more effective problem-solving and collaboration.
- Provided extensive support in sales, repairs and business areas to Vendor accounts.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions for Repairs.
- Fostered positive relationships with policyholders through consistent follow-up and updates on claim progress.
- Developed and conducted training sessions for new hires on estimate writing for damaged vehicles while elevating team performance.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
Body Shop Estimator
Rush Enterprises
12.2016 - 11.2021
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Coordinated with Insurance Adjusters to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Collaborated with Bodyshop Manager & Foreman to develop marketing strategies that increased overall business revenue from new clients seeking body shop services.
- Upheld high ethical standards when writing estimates for damage, ensuring honest assessments that built customer trust.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
Service Coordinator
Swift Transportation
02.2008 - 12.2016
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Education
Bachelor of Science -
Paine College
1235 15th St.Skills
- Excellent negotiation skills
- Partnership development
- Goal oriented
- Operations
- Account management
- Systems and software expertise
- Purchasing and procurement
- Networking skills
- Vendor management
- Relationship building and management
- New account creation
- Decision-making & Staff Training sessions
Timeline
Senior Account Manager/Collision Estimator
Cs Truck & Trailer Repair Service
11.2021 - 06.2025
Body Shop Estimator
Rush Enterprises
12.2016 - 11.2021
Service Coordinator
Swift Transportation
02.2008 - 12.2016
Bachelor of Science -
Paine College
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