Patricia Watkins
Memphis,USA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish relationship with clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Rep/ Financial Advisor
Security National Insurance
02.2025 - Current
- Delivered exceptional customer service experience by maintaining a positive attitude, collections, billing, verifying personal information concerning life, health insurance receiving inbound and making outbound calls, emails to customers satisfaction by addressing and resolving any concerns in a promptly manner.
Customer Service Support Agent
American National Insurance Company
08.2019 - 02.2025
- Resolved client issues related to insurance needs, enhancing overall customer satisfaction.
- Scheduled appointments efficiently to streamline client interactions and improve service delivery.
- Managed collections and billing inquiries, ensuring timely resolution and accurate account maintenance.
- Coordinated pre-authorizations to confirm eligibility for life and health insurance policies.
- Provided expert guidance on insurance options, facilitating informed decision-making for clients.
- Collaborated with insurance providers to expedite claims processing and enhance client support.
- Maintained detailed client records, ensuring compliance with privacy regulations and company policies.
Licensed Life, Health & Property Insurance Agent
United Healthcare Inc
07.2018 - 08.2019
- Resolved health insurance inquiries, enhancing member satisfaction through effective communication.
- Guided members through benefits, claims, and enrollment processes over the phone with expertise.
- Conducted thorough research on health issues across multiple databases to provide accurate information.
- Educated customers on insurance plans, empowering them to make informed healthcare decisions.
- Ensured accurate claims processing by meticulously verifying and addressing discrepancies in submissions.
- Collaborated with team members to streamline inquiry resolution processes, improving overall efficiency.
- Maintained up-to-date knowledge of health insurance regulations and industry trends to better assist members.
Customer Service Representative
Target Medical
01.2015 - 07.2018
- Verifying client's information, pre authorizations, medical billing, collections from insurance companies and patients for medical equipment assigned from physician's orders.
Collections/ Billing/ Customer Rep
Regional Medical Center
02.2009 - 01.2015
- Prepared and submitted claims to insurance companies electronically or by paper for payment, cash posted payments, Billing and Collections to patients, Insurance companies to insure payments was received promptly in a timely manner.
Education
High school diploma -
Manassas High School
Memphis, TN01.1989
Skills
- Medical Billing
- Health Insurance
- Underwriting
- Organizational skills
- Insurance Sales
- Medical office experience
- Medical terminology
- Computer skills
- Medical Coding
- Microsoft Word
- Medical Collection
- Account management
- Communication skills
- Microsoft Outlook
- Working with people with developmental disabilities
- Customer Service Rep, Data Entry, Collections, Billing, Tying and Life Health property Insurance Representative 30 years
- Administrative experience
- Customer service
- Microsoft Office
Certification
- Life & Health and property Insurance License June 1992 to Present
- Life Insurance License
Timeline
Customer Service Rep/ Financial Advisor
Security National Insurance
02.2025 - Current
Customer Service Support Agent
American National Insurance Company
08.2019 - 02.2025
Licensed Life, Health & Property Insurance Agent
United Healthcare Inc
07.2018 - 08.2019
Customer Service Representative
Target Medical
01.2015 - 07.2018
Collections/ Billing/ Customer Rep
Regional Medical Center
02.2009 - 01.2015
High school diploma -
Manassas High School
Additional Information
Authorized to work in the US for any employer