Patricia Watson
Newberg,OR
Summary
At Aero Lock & Safe, I excelled in customer service and cash handling, significantly enhancing customer satisfaction and loyalty. Demonstrating reliability and adaptability, I resolved complaints with empathy, leading to actionable store improvements. My proficiency in POS systems and commitment to excellence ensured accurate transactions and fostered a positive shopping environment.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Aero Lock & Safe
01.2010 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Enhanced store security by identifying and reporting suspicious activities.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
Education
None - Business
Rogue Community College
Grants Pass, ORSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Up-selling techniques
- Payment collection
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Telephone management
- Positive and professional
- Calm demeanor
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Relationship building
- Issue resolution
- Basic mathematics
- Customer transactions
- Refunds and exchanges
- Service minded
- Cash drawer balancing
- Coin and currency counting
- Till counting
- POS systems
- Policies and procedures
- Analytical thinking
- ID verification
- Product scanning
- Upselling
- Purchase assistance
- Call response and transfer
- Retail operations
- Price verification
- Drawer balancing
- Return and exchange processing
- Credits and refunds
- Store merchandise stocking
- Currency counting
- Price identification
- Point of sale operation
Affiliations
At Aero Lock & Safe I strengthened our business with a membership with the Newberg Chamber of Commerce going to meetings diligently and I also provided lunches for the volunteer workers with Habitat for Humanity before covid. We are currently doing business with almost all the the Adult Retirement, Assisted Living and Memory Care facilities within a 50 mile radius of our shop.
Timeline
Customer Service Cashier
Aero Lock & Safe
01.2010 - Current
None - Business
Rogue Community College
Similar Profiles
Jason MerrillJason Merrill
Project Manager at Arrowhead Lock and Safe Inc. Bank Of America Dept.Project Manager at Arrowhead Lock and Safe Inc. Bank Of America Dept.
Connor SmithersConnor Smithers
Locksmith Technician at Young Lock and SafeLocksmith Technician at Young Lock and Safe
CATHERINE KINGCATHERINE KING
Administrator at Corpus Christi Safe & Lock Co, IncAdministrator at Corpus Christi Safe & Lock Co, Inc