PATRICIA WELCH

First line of management direct to owner. Primary duties include marketing the business through various social media platforms, coordinating private events, serving bar guests, cash accounting, nightly reports, maintaining inventory and cleanliness, and coordinating work coverage/staffing.

• Closely watched sales trends to increase profit. Spearheaded new marketing ideas that resulted in a 50% sales increase within the first year of opening the establishment (2020-2021)
• Cut operating costs by 15% by introducing alternate product options.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Promote health and wellness products through online, social media, in person interaction, and public speaking events. Recruit, manage, and train teams across the country. Regularly presented to and trained large groups of people more senior, some local and some requiring travel, as well as virtual events. Assisted in coordinating several events. Fostered strong relationships with clients through consistent communication and collaboration. Oversaw team of 15 consulting professionals, encouraging sales and training members on effective strategies.

Guest service, cash handling, bar inventory and compliance. Trained new bartenders and bar-backs. Lead bartender assigned to vendor events.

• Collaborated with vendors quarterly to introduce new products that resulted in increased sales of at least $5,000 per vendor event.

Promoted from Host to Server, Server Trainer, Bartender, and Overall Front-of-House Trainer. Key Manager duties included coordination of other front-of-house personnel, cash accounting, daily computer reports, securing and maintaining inventory and legal compliance. Also served as Daytime Administrative and Accounting person to run reporting and planning, deciphering P&L statements, and trends for entire restaurant. Supervised a minimum of 40 teammates per shift to successfully carry out the day-to-day responsibilities of the business.

Responsible for safety and equipment checks at community pool. Learned CPR and life saving techniques. Reported anomalies quickly to management and took appropriate action for safety concerns. Also enforced pool rules with fairness and empathy.