Patricia Wentworth
Whitman,MA
Summary
Proven leader in healthcare management, adept at streamlining operations for Beth Israel Lahey Hospital by enhancing compliance with HIPAA and OSHA regulations. Skilled in medical records administration and fostering team cohesion, work towards improving office efficiency and patient satisfaction. Expertise in healthcare compliance and interpersonal communication stands out, driving operational improvements and maintaining high standards of patient care. Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Beth Isreal Lahey Hospital
09.2011 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring practice remained in compliance at all times.
- Ensured safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for all employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Office Manager
Action Sports
02.2004 - 09.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Science - Buisness
Quincy College
Quincy, MA05.1994
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Conflict Resolution
- Patient Scheduling Management
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Medical Practice Operations
- Insurance Eligibility and Verification
- Computer Software Proficiency
- Attention to Detail Focus
- Medical coding familiarity, ICD-10, CPT Codes
- Medical Records Administration
- Insurance Verification Proficiency
- Reception Management
- Organizational Skills Development
- Operational Improvements
Timeline
Medical Office Manager
Beth Isreal Lahey Hospital
09.2011 - Current
Office Manager
Action Sports
02.2004 - 09.2011
Bachelor of Science - Buisness
Quincy College
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