Patricia Whitaker
Colton,CA
Summary
As an accomplished Customer Service Specialist, I possess a solid history of achievement. I am a motivated leader with strong organizational and prioritization abilities. In addition, I use positive language with customers while using tact and diplomacy; additionally, I exercise patience with customers.
Reliable Driver with experience in delivering goods and transporting people safely. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness. Strengths include navigation skills, time management, customer service, and mechanical knowledge. Contributed to previous roles by ensuring timely deliveries and maintaining high levels of client satisfaction.
Overview
27
27
years of professional experience
Work History
Lyft Driver
Lyft And Uber
Colton, California
12.2022 - Current
- Utilized GPS and maps for efficient route planning.
- Picked up clients from specific locations to transport and drop off at destinations.
IHSS Care Provider
In Home Supportive Services
San Bernardino, California
07.2021 - Current
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Customer Service Specialist (for Kaiser Permanente)
Rose International
Corona, USA
01.2020 - Current
- Handles a high volume of calls in a highly structured call center environment by responding to incoming calls and screening calls, offering options to members when appropriate
- Determines urgency of requests received by actively listening to the member, following established guidelines and escalating urgent situations when appropriate
C3 Communications Contact Channel/Medicare
Las Vegas, USA
07.2018 - 03.2019
- Worked in a fast-paced call center while providing knowledge of company policies and procedures to customers, particularly to customers who had urgent requests for Medicare prescriptions
- Assisted with healthcare billing and retention issues
- Assisted customers with one call resolution while actively listening and offering solutions
Senior Customer Service Representative
Southern California Edison
Rancho Cucamonga, USA
06.1998 - 05.2018
- Handled inbound customer calls in a fast-paced call center, effectively evaluating & resolving customer concerns pertaining to applications, rates, company programs, billing and services
- Provided excellent customer services while maintaining efficiency goals and maintained first call resolution on every call
- Screened calls to determine proper gating of calls, and handled requests within my initial scope of support
Education
Diploma -
06.1979
GPA: 3.7
Skills
- Active Listening Skills
- Organizational Abilities
- Leadership Skills
- Communications and People Skills
- Typing 40 wpm/10 key by touch
- Word - Level: Intermediate
- PowerPoint - Level: Intermediate
- Excel - Level: Intermediate
Timeline
Lyft Driver - Lyft And Uber
12.2022 - Current
IHSS Care Provider - In Home Supportive Services
07.2021 - Current
Customer Service Specialist (for Kaiser Permanente) - Rose International
01.2020 - Current
- C3 Communications Contact Channel/Medicare
07.2018 - 03.2019
Senior Customer Service Representative - Southern California Edison
06.1998 - 05.2018
Sunset High School - Diploma,
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