Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia White

Direct Sales Support
Charleston,SC

Summary

Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude. Enthusiastic sterile tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in sterile processing. Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Direct Sales Support

Metronet
Remote, SC
03.2022 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Help create 2nd accounts
  • Run credit checks
  • Assist with Student rush, OSP issues, Mis issues, PSR issues
  • Assist with creating Bulk accounts
  • Call out/email suspends
  • Unlock inactive accounts
  • Assist with Phone port issues
  • Call out on Students to get there info on premade accounts missing info(help PP with student accounts)
  • Work issues tickets in the que (Zendesk)
  • Work multiple chats in my teams for different markets, and internal support groups
  • Help create quick use Marco for emails

CUSTOMER CARE AND ONLINE SALES

CAB BUSINESS DEVELOPMENT CENTER
Charleston, SC
09.2021 - 02.2022
  • Applies strong communication and customer service skills
  • Answered inbound calls and made follow up call backs
  • Enter data in to customers files
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Discussed billing issues and offered possible solutions
  • Answered and helped resolve issues with accounts and assisted with moving or switching of services
  • Memorized the company's products and services to help answer questions quickly and efficiently and upsell services when apocopate
  • Signed up new and future customers
  • Asked appropriate questions to help get the customers the correct services
  • Multitasked through different programs to resolve issues
  • Assisted teammates in finding answers and solutions to customer issues
  • Assist in supervisor call backs as a Team Lead
  • Assist in training classes for new agents coming on to the team
  • Shadowed and coached new agents as they learned protocols and programs
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Vet Tech Assistant

VCA Charles Towne Animal Hospital
Charleston, SC
02.2020 - 09.2021
  • Applies strong communication and customer service skills
  • Provides Administrative assistance including, follow up phone calls and scheduling appointments
  • Maintains and updated medical histories and records
  • Maintains and sterilizes supplies and equipment
  • Proficient in monitoring and aiding surgical care for sterile procedures.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restrained animals to protect veterinarians from potential harm.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.

Medical University Of South Carolina

MUSC
Charleston, SC
12.2018 - 01.2020
  • Picked instruments and supplies for surgeries.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Recorded biologicals and test results.
  • Verified and maintained proper documents and records for sterilization.
  • Inspected sterile package integrity prior to distribution.
  • Wrapped trays, instrument packs, and sets.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.

Division of Laboratory Animal Resources

MUSC
Charleston, SC
01.2013 - 12.2018
  • Educated clients on post-surgical care and nutrition..
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Followed safety protocols for handling animals.
  • Monitored laboratory animal behavior and health.
  • Monitor, record and update records for all animals.
  • Inform Vet Techs of any/all sick or injured animals. • Performed hourly Animal census.
  • Monitor room temperature and humidity, promptly report any out of range readings to facility manage.
  • Room and equipment maintenance.
  • Maintain in-date animal feed and bedding storage.
  • Clean, disinfect, and maintain animal procedure rooms.
  • Collecting biological samples for diagnostic purposes.
  • Special training for sensitive Germ Free/Gnotobiotic and Immunocompromised room.
  • Care for BSL2 studies.
  • Examples: Newcastle virus, Tamoxifen, Adenovirus.
  • Cleans and sanitizes holding areas.
  • Observed and documented current behaviors for applicable animals.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored participant workflow and behaviors throughout training process.

Animal Care Technician

Charleston Animal Society
Charleston, SC
01.2009 - 01.2012
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
  • Restrained animals safely during exams and procedures.
  • Administered medications to animals in treatment and documented changes in condition.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animals for behavioral problems and signs of health issues.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Key Holder

Event Network
Charelston , SC
06.2006 - 06.2011
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

The Citadel
Charleston, SC

High School Diploma - undefined

Hanahan High School

Skills

undefined

Accomplishments

  • Assistant Laboratory Animal Technician (ALAT)
  • Certified Registered Central Service Technician (CRCST)
  • Basic Life Saving Skills (BLS)
  • Assists veterinarian with appointments and surgeries
  • South Carolina Aquarium - Scuba Diver Charleston, SC 01/2015 - Current
  • Charles Towne Landing - Animal Caretaker Charleston, SC 01/2010 - 01/2013
  • Supervised team of 10 staff members.

Timeline

Direct Sales Support

Metronet
03.2022 - Current

CUSTOMER CARE AND ONLINE SALES

CAB BUSINESS DEVELOPMENT CENTER
09.2021 - 02.2022

Vet Tech Assistant

VCA Charles Towne Animal Hospital
02.2020 - 09.2021

Medical University Of South Carolina

MUSC
12.2018 - 01.2020

Division of Laboratory Animal Resources

MUSC
01.2013 - 12.2018

Animal Care Technician

Charleston Animal Society
01.2009 - 01.2012

Key Holder

Event Network
06.2006 - 06.2011

The Citadel

High School Diploma - undefined

Hanahan High School

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Patricia WhiteDirect Sales Support