Patricia White
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
38
38
years of professional experience
Work History
Supervisor Postal Service
Post Office United States Postal Service
03.1986 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks for 60+ employees
- Generated reports detailing findings and recommendations.
- Solicited customer feedback to identify and improve on areas of weakness.
- While dealing with the public
- Make sure all employee where paid in tacs
- Handling a lot of report that was related to my job assignment
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided extraordinary customer service to clients.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
Education
14 yrs in General Studies - Liberal Arts And General Studies
University San Diego/Southwest College
Los Angeles, CA01.1976
Skills
- Supervising Experience
- Interviewing
- Employee Evaluation
- Management
- Leadership
- Team Management
- Employee Orientation
- Payroll
- Customer service
- Supervising experience
- Typing
- Cash register
- Phone etiquette
- Communication skills
- Microsoft Word
- Training and mentoring
- Staff Management
- Complex Problem-Solving
- Processes and procedures
- Operations Management
- Policy Enforcement
- Analytical Thinking
- Audit reporting
- Handling Complaints
Timeline
Supervisor Postal Service
Post Office United States Postal Service
03.1986 - 09.2023
14 yrs in General Studies - Liberal Arts And General Studies
University San Diego/Southwest College
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