Patricia White
Lewisville
Summary
Detail-oriented Specialist equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes 6+ years of experience in training, teaching and mentoring professionals in corporate environments. Excellent coordination and communication skills used to develop positive, professional and long term relationships.
Overview
14
14
years of professional experience
Work History
Sr. Credit Analyst
Stellantis Financial Services
02.2023 - Current
- Evaluated customer credit data to determine level of risk involved in money lending.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Built strong relationships with dealers, customers and co-workers for constructive communications.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Provide guidance, training, an mentorship to junior level associates within the department.
Email/Chat/Collections Correspondent
Ford Motor Credit
08.2016 - 11.2022
- Used various skills to resolve problems in reasonable amount of time.
- Maintained understanding of company computer software, products, policies and procedures.
- Responsible for recording and documenting each question or problem as well as each respective answer or solution. Address customers in an upbeat and positive manner even when facing complex problems or difficult questions.
- Explained information in simple terms to engage and educate general audience.
- Built trust and rapport with clients and dealers to facilitate long-term, loyal relationships.
- Advocated for clients' best interests by asking questions and seeking solutions.
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
Machine Operator
Bank of America
09.2015 - 08.2016
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Monitored and observed production line to watch for pile-ups and jams.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Teller & Auto Finance Associate
Capital One Bank
01.2011 - 07.2015
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Received "Productivity Award" for 90% rate of closed loans.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Reconciled cash and checks against computer records at end of shift.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Education
High School Diploma -
Alfred Lawless High School
New Orleans, Louisiana05.2002
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Data Entry and Maintenance
- Attention to Detail
- Creditworthiness Determination
- Complaint Handling
- Loan File Maintenance
- Application Review
- Income Evaluation
Timeline
Sr. Credit Analyst
Stellantis Financial Services
02.2023 - Current
Email/Chat/Collections Correspondent
Ford Motor Credit
08.2016 - 11.2022
Machine Operator
Bank of America
09.2015 - 08.2016
Teller & Auto Finance Associate
Capital One Bank
01.2011 - 07.2015
High School Diploma -
Alfred Lawless High School
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