Summary
Work History
Education
Skills
Generic
Patricia Wilbur

Patricia Wilbur

Licensed Property & Casualty Insurance Agent
Harrisonburg,VA

Summary

*Experienced Personal and Commercial Insurance Agent*

I have the knowledge and experience that comes from 29 years of loyal service to my current employer, with a life-long dedication to the insurance industry. I have an excellent reputation for resolving problems to insure customer satisfaction and maintain exemplary client rapport. I am an organized, and dependable candidate who has shown consistent success in managing multiple priorities; while maintaining a perpetually positive attitude. I am willing and able to take on added responsibilities to meet team goals. I also offer flexibility and the ability to utilize abstract thinking to achieve success in the face of extenuating circumstances. I am adept at maintaining a multitude of tasks without sacrificing quality in my work. I have a proven history of exceptional time management skills. I have the ability to integrate myself within a team, while simultaneously offering leadership support through my extensive industry experience, but also through my genuine apathy for the well-being and success of my co-workers. I am a persuasive and articulate communicator with personable demeanor. I am a dedicated industry professional, with a history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges and I am open to the idea of bringing both my personal and professional attributes to a team within the insurance industry, however, I have broadened my horizons and would eagerly consider gaining employment from an alternative industry who would benefit from the plethora of skills and knowledge that I bring to the table.

Work History

Commercial Lines Senior Account Manager

Ld&b Insurance Agency
Harrisonburg, VA
02.2012 - Current
  • Maintained exemplary rapport with clients and regularly met with them to provide information about available products and policies.
  • Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
  • Territory of managed accounts span entire state of Virginia.
  • Developed and maintained an expansive commercial client base of upwards of a thousand accounts.
  • Serviced client accounts on regular basis to maintain integrity of service to my customers while producing positive revenue for my agency.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
  • Collected, analyzed and validated agency commissions.
  • Remained impartial in order to properly advise clients based on individual circumstances.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Participated in team-building activities to enhance working relationships.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Personal Lines Division Manager

Ld&b Insurance Agency
Harrisonburg, VA
06.1993 - 01.2012
  • Maintained records and stayed current with policy renewals.
  • Oversaw all activities and transactions within personal lines department.
  • Provided advice and counsel on personal lines matters.
  • Processed direct bills and state filings.
  • Stayed in contact with carriers, underwriters and marketing personnel.
  • Handled account auditing, endorsements and invoicing.
  • Offered broadest possible coverage for new and existing business clients in order to maximize sales.
  • Remained up to date on forms, rates and types of coverage.

Education

High School Diploma -

Turner Ashby High School
Bridgewater, VA
09.1969 - 06.1973

Skills

Portfolio retention

Commercial portfolio management

Property insurance

Auto insurance

Underwriting and adjustments

Client needs analysis

Account management

Quotes and sales

Policy renewals

Claims reporting systems

Quote information

Patricia WilburLicensed Property & Casualty Insurance Agent