Summary
Work History
Education
Skills
Generic
Patricia Wilbur

Patricia Wilbur

Licensed Property & Casualty Insurance Agent
Harrisonburg,VA

Summary

*Experienced Personal and Commercial Insurance Agent*

I have the knowledge and experience that comes from 29 years of loyal service to my current employer, with a life-long dedication to the insurance industry. I have an excellent reputation for resolving problems to insure customer satisfaction and maintain exemplary client rapport. I am an organized, and dependable candidate who has shown consistent success in managing multiple priorities; while maintaining a perpetually positive attitude. I am willing and able to take on added responsibilities to meet team goals. I also offer flexibility and the ability to utilize abstract thinking to achieve success in the face of extenuating circumstances. I am adept at maintaining a multitude of tasks without sacrificing quality in my work. I have a proven history of exceptional time management skills. I have the ability to integrate myself within a team, while simultaneously offering leadership support through my extensive industry experience, but also through my genuine apathy for the well-being and success of my co-workers. I am a persuasive and articulate communicator with personable demeanor. I am a dedicated industry professional, with a history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges and I am open to the idea of bringing both my personal and professional attributes to a team within the insurance industry, however, I have broadened my horizons and would eagerly consider gaining employment from an alternative industry who would benefit from the plethora of skills and knowledge that I bring to the table.

Work History

Commercial Lines Senior Account Manager

Ld&b Insurance Agency
Harrisonburg, VA
02.2012 - Current
  • Maintained exemplary rapport with clients and regularly met with them to provide information about available products and policies.
  • Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
  • Territory of managed accounts span entire state of Virginia.
  • Developed and maintained an expansive commercial client base of upwards of a thousand accounts.
  • Serviced client accounts on regular basis to maintain integrity of service to my customers while producing positive revenue for my agency.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
  • Collected, analyzed and validated agency commissions.
  • Remained impartial in order to properly advise clients based on individual circumstances.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Participated in team-building activities to enhance working relationships.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Personal Lines Division Manager

Ld&b Insurance Agency
Harrisonburg, VA
06.1993 - 01.2012
  • Maintained records and stayed current with policy renewals.
  • Oversaw all activities and transactions within personal lines department.
  • Provided advice and counsel on personal lines matters.
  • Processed direct bills and state filings.
  • Stayed in contact with carriers, underwriters and marketing personnel.
  • Handled account auditing, endorsements and invoicing.
  • Offered broadest possible coverage for new and existing business clients in order to maximize sales.
  • Remained up to date on forms, rates and types of coverage.

Education

High School Diploma -

Turner Ashby High School
Bridgewater, VA
09.1969 - 06.1973

Skills

Portfolio retention

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Patricia WilburLicensed Property & Casualty Insurance Agent