Patricia Williams
Menifee,CA
Summary
Accomplished professional with a proven track record at CENTENE MANAGEMENT COMPANY, excelling in customer satisfaction and problem-solving. Skilled in call center operations and data entry, I enhanced customer service standards and efficiently managed high-volume inquiries. Demonstrated exceptional teamwork and technical support abilities, significantly improving operational efficiency and fostering positive client relations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ADVOCATE
CENTENE MANAGMENT COMPANY
04.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
IHSS Care Provider
Los Angeles County
08.2014 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
PBX Telephone Operator
COLLEGE HOSPITAL
02.2019 - 12.2021
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Meticulously documented call logs, ensuring accurate records for future reference or analysis.
- Improved overall efficiency of the company''s communication system by conducting routine checks on equipment functionality.
PHARMACY /MAIL ORDER REPRESENTATIVE
OPTUM RX
02.2015 - 03.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
ADMINISTRATION OF JUSTICE - Criminal Justice
Long Beach City College
Long Beach, CA06.2018
High School Diploma -
CHESTER ADULT SCHOOL
Compton, CA06.2005
Skills
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
- Appointment Setting
- Technical Support
- Credit card processing
- Order Fulfillment
- Typing Speed
Certification
- GUARD CARD/FIRE ARMS License - 2023
Timeline
CUSTOMER SERVICE ADVOCATE
CENTENE MANAGMENT COMPANY
04.2021 - Current
PBX Telephone Operator
COLLEGE HOSPITAL
02.2019 - 12.2021
PHARMACY /MAIL ORDER REPRESENTATIVE
OPTUM RX
02.2015 - 03.2020
IHSS Care Provider
Los Angeles County
08.2014 - Current
ADMINISTRATION OF JUSTICE - Criminal Justice
Long Beach City College
High School Diploma -
CHESTER ADULT SCHOOL
- GUARD CARD/FIRE ARMS License - 2023
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