Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Williams

Grants Pass

Summary

I'm a professional with a strong background in peer support, equipped to make a meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering a collaborative environment and supporting individuals in their chosen journey.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cosmetologist

Independent Contrator
05.2010 - Current
  • Provided a wide range of hair services including cutting, styling, coloring, and treatments to clients
  • Built strong relationships with clients by delivering exceptional customer service and personalized attention

Educator

Phagans Cosmetology Colleges
10.2022 - 05.2025
  • Fostered a supportive classroom community by promoting respect, empathy, inclusivity, and cultural sensitivity among students
  • Incorporated hands-on activities, group work, and real-world examples into lessons to promote active student engagement
  • Developed and implemented engaging lesson plans that catered to diverse learning styles
  • Utilized social media platforms to raise awareness about fundraising efforts and engage with supporters
  • Developed and implemented curriculum for cosmetology students, ensuring compliance with state licensing requirements
  • Evaluated student performance through practical exams and written assessments, providing constructive feedback for improvement
  • Mentored and guided students in developing their technical skills and professional demeanor

Mental Health Worker

Aurora Behavioral Health
04.2018 - 05.2020
  • Provided direct care and support to individuals with mental health conditions, ensuring their safety and well-being
  • Supported clients in daily activities such as personal hygiene, meal preparation, medication management, and recreational activities
  • Collaborated with a multidisciplinary team including psychiatrists, psychologists, social workers, and nurses to develop comprehensive care plans
  • Implemented crisis intervention techniques when necessary to de-escalate potentially volatile situations
  • Maintained a therapeutic environment by promoting positive interactions among clients through group activities and discussions

Performant
12.2016 - 01.2018
  • Company Overview: Debt Collection Agency
  • Successfully collected outstanding debts, consistently meeting or exceeding monthly collection targets
  • Utilized skip tracing techniques to locate hard-to-find debtors and initiate collection efforts
  • Developed strong relationships with clients by providing excellent customer service throughout the collection process
  • Managed a portfolio of XX delinquent accounts, implementing proactive measures for timely resolution of outstanding balances
  • Managed high-volume inbound and outbound calls to effectively negotiate payment arrangements with debtors
  • Maintained a professional and empathetic approach when dealing with distressed or difficult debtors
  • Debt Collection Agency

In Home Caregiver

Trinity Health Care Services, Inc
11.2013 - 10.2016
  • Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
  • Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
  • Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
  • Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
  • Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients

Customer Service Department Manager

Rogue River Pharmacy
03.2011 - 07.2013
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
  • Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

Education

Bachelor's degree - Psychology

Purdue
Indianapolis, IN
09-2026

Skills

  • Social skills
  • Customer service
  • Problem-solving
  • Relationship building
  • Strong communication skills
  • Public speaking
  • Conflict de-escalation
  • Recovery guidance
  • Continuous professional development

Certification

  • Licensed Cosmetologist, 05/10, Present
  • CPR/First Aid, 01/13, Present
  • Supportive Intervention Crisis Containment, 04/18, Present
  • Teaching Certification, 10/22, 05/25
  • CADC - Certified Alcohol and Drug Counselor, 08/25, Present
  • THW/PSS - Traditional Health Worker, Peer Support Specialist, 08/25, Present

Timeline

Educator

Phagans Cosmetology Colleges
10.2022 - 05.2025

Mental Health Worker

Aurora Behavioral Health
04.2018 - 05.2020

Performant
12.2016 - 01.2018

In Home Caregiver

Trinity Health Care Services, Inc
11.2013 - 10.2016

Customer Service Department Manager

Rogue River Pharmacy
03.2011 - 07.2013

Cosmetologist

Independent Contrator
05.2010 - Current

Bachelor's degree - Psychology

Purdue

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