Patricia Williams
Cox Fleet
Cherryville,NC
24
years of professional experience
Dependable Roadside Event Specialist with a strong focus on customer service, multitasking, and problem-solving. Proven ability to manage roadside assistance requests and deliver timely support to enhance customer satisfaction. Very dependable and self disciplined to stay on task and get the job completed at hand. Very positive outlook and try to pass that unto fellow employees.
Work History
Roadside Event Specialist
14 Years 7 Months- Receive and manage roadside assistance requests from customers, service providers, law enforcement, or insurance partners.
- Gather accurate information about the event, including location, vehicle details, and nature of the breakdown.
- Dispatch appropriate service providers such as towing companies, locksmiths, tire service, fuel delivery, or battery assistance.
- Monitor events from initiation to completion and provide status updates to customers.
- Communicate with service providers to ensure timely response and resolution.
- Document all event details accurately in dispatch or case management systems.
- Escalate high-priority situations, such as safety concerns, accidents, or service delays.
- Maintain compliance with company policies, customer service standards, and safety procedures.
- Resolve customer concerns and provide exceptional customer support during stressful situations.
- Processed estimates and payments for customers and service providers
Customer Service Representative
8 Years 3 Months- Responded to customer subscription inquiries via phone and email.
- Handle billing questions
- Clarified billing inquiries to improve customer understanding and satisfaction.
- Maintained current customer information in the database to ensure accuracy.
- Addressed delivery problems to ensure timely and accurate order fulfillment.
- Train new hires
- Telemarketing for renewal of subscription
- Entered payments
- Data Entry
- Assisted supervisor during her absence
Education
High School Diploma
Skills
Email and chat support
Telephone etiquette
Team collaboration
Continuous learning
Multitasking
Dependable
Time management
Self-disciplined
Eager to learn
Positive attitude
Timeline
Roadside Event Specialist
Cox Fleet
01.2012 - CurrentRead More
Customer Service Representative
Triple D Publishing
03.2002 - 06.2010Read More
Cherryville High School
High School Diploma
Read More