Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Wilson

Tuscaloosa,AL

Summary

To obtain a position within an organization that allows me to utilize and expand my experiences and personal skills to advance and grow my business management, marketing, and accounting expertise. Highly motivated with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability to streamline office processes and aid in project coordination. Known for effective communication and multitasking skills.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Lowndes County Coroner's Office
12.2023 - 12.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Developed and maintained filing systems for confidential documents and records.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.
  • Facilitated communication between different departments within the organization.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets in Microsoft Excel for record-keeping and reporting, faxed reports and scanned documents, and maintained the front desk and reception area in a neat and organized fashion.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Loaded, unloaded, and transported the deceased to and from the Mississippi Forensics Laboratory.
  • Assisted with keeping the autopsy room clean and presentable for families.
  • Escorted personnel to the autopsy room.

Assistant Director/Business Intern

MUW Child and Development Center
01.2022 - 06.2023
  • Organize student files, folders, and other documents needed for class activities.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Planned and executed successful special events, such as open houses, parent-teacher conferences, and director conferences.
  • Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
  • Managed department budget in events to ensure adequate resources for staff development and instructional materials.
  • Support teachers with preferred classroom management, discipline strategies, observations, and assistance for developmental concerns.
  • Maintaining a safe and supportive environment for young children.
  • Assist leads and director with parent communication.
  • Assist director with federal programs, budget reconciliation, coordinating events, and ensuring documentation complies with licensure with the Department of Health, Mississippi Department of Education, Excel by 5 Community Certification Program, and University payroll.
  • Schedule work orders as needed, Update and create Excel documents as needed, fax, copy, print, and scan documents as needed.
  • Maintain department objectives by managing staff, planning, and evaluating department activities.
  • Maintain staff by recruiting, selecting, orienting, and training student employees.
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.

Assistant Kitchen Manager

Generations of Vernon
05.2017 - 03.2018
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
  • Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Assisted with regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.

Carhop

Sonic
03.2016 - 05.2016
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Maximized customer loyalty through consistent attention to detail and excellent communication skills.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Coordinated shift workers for inventory receiving, and restocking.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Produce Manager

Paul's Produce
01.2015 - 03.2016
  • Evaluated vendor performance to ensure timely delivery and competitive pricing of products.
  • Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
  • Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
  • Maintained records of purchases, storage temperatures, deliveries, invoices., for accuracy in financial reporting.
  • Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
  • Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Ensured compliance with health codes pertaining to sanitation practices within the produce department.
  • Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
  • Implemented strategies for reducing waste such as composting or donating unsellable items.
  • Received produce deliveries and unloaded produce.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Monitored and maintained quality standards for all produce items, ensuring freshness and safety.

Education

Bachelor Degree - Business Administration, Non-Profits

Mississippi University for Women
Columbus, MS
05.2023

Associate Degree - General Business

East Mississippi Community College
Mayhew, MS
05.2021

General Education Development - undefined

East Mississippi Community College
Mayhew, MS
12.2019

Skills

  • OSHA Food Safety Training & OSHA Safety Regulations
  • CPR and First Aid Certified
  • Technical Writing
  • Mathematical Skills
  • Inventory Management Skills
  • Microsoft Office Suite
  • Excel
  • Documentation and recordkeeping
  • Deadline oriented
  • Data Analysis
  • Project Management
  • Carpentry
  • Demolition
  • Graphic Arts
  • Understanding of Aesthetics
  • Technology Integration
  • Cognitive and Behavioral Development
  • Flexible and Adaptive
  • Team Building
  • Clear Public Speaking Skills
  • Problem Solving
  • Critical Thinking
  • Blackboard Software
  • Positive Role Model and Mentor
  • Group Learning Mechanics
  • Office administration
  • Computer skills

Timeline

Administrative Assistant

Lowndes County Coroner's Office
12.2023 - 12.2024

Assistant Director/Business Intern

MUW Child and Development Center
01.2022 - 06.2023

Assistant Kitchen Manager

Generations of Vernon
05.2017 - 03.2018

Carhop

Sonic
03.2016 - 05.2016

Produce Manager

Paul's Produce
01.2015 - 03.2016

Associate Degree - General Business

East Mississippi Community College

General Education Development - undefined

East Mississippi Community College

Bachelor Degree - Business Administration, Non-Profits

Mississippi University for Women

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Patricia Wilson