Patricia Winkelman
Champaign,IL
Summary
Driven Home Furnishing Consultant with a proven track record at Prarie Gardens, adept in client consultation and furniture selection. Leveraged persuasive communication and design presentation skills to significantly enhance sales revenue. Excelled in creating positive customer experiences, demonstrating exceptional teamwork, and maintaining up-to-date industry knowledge. Customer-oriented and recognized for communicating well with customers to find furniture and accessories best suited to home and family. Researches materials, shipping costs, distributors and manufacturers to present to clients. Consults with interior designers and home builders to find suitable furniture.
Overview
18
18
years of professional experience
Work History
Home Furnishing Consultant
Prarie Gardens
03.2024 - 06.2024
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Increased sales revenue through effective product presentation and persuasive communication skills.
Beauty and Wellness Consultant
Walgreens Boots Alliance
08.2006 - 03.2024
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted in planning and executing special events held at the store, such as product launches or beauty workshops, to engage with customers and showcase new offerings.
- Conducted in-store events and promotions to attract new customers and increase overall sales.
- Supported inventory management by maintaining accurate stock levels and assisting with restocking efforts when necessary.
- Collaborated with team members to meet monthly sales targets and ensure customer satisfaction.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Handled cash transactions accurately while ensuring a seamless checkout process for customers.
- Participated in ongoing training programs offered by various beauty brands represented within the store, ensuring thorough knowledge of all products carried and their specific benefits.
- Stayed current on industry trends and product knowledge to better serve clients'' needs.
- Demonstrated strong product knowledge, guiding customers towards suitable options based on their preferences.
- Promptly resolved customer complaints, turning potentially negative experiences into positive ones that fostered continued patronage.
- Educated customers on proper skincare routines, resulting in improved skin health for many clients over time.
- Boosted sales revenue through effective upselling and cross-selling of beauty products to clients.
- Worked closely with store management to implement visual merchandising strategies that showcased featured products effectively.
- Maintained a clean and visually appealing display area for an inviting shopping experience.
- Assisted clients with makeup application techniques, enhancing their skills and confidence in using the products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate of Science - Business Education
Columbia Southern University
Orange Beach, AL09.2015
Skills
Client consultation
Furniture selection
Custom Furniture Design
Design Presentation
Timeline
Home Furnishing Consultant
Prarie Gardens
03.2024 - 06.2024
Beauty and Wellness Consultant
Walgreens Boots Alliance
08.2006 - 03.2024
Associate of Science - Business Education
Columbia Southern University
Similar Profiles
Kelly BrownKelly Brown
General contractor fire flood restoration at Prarie insulationGeneral contractor fire flood restoration at Prarie insulation
Keenon Gonzales-BrownKeenon Gonzales-Brown
LIfegaurd Supervisor at Prarie Dunes Country ClubLIfegaurd Supervisor at Prarie Dunes Country Club
Daimion McliecheyDaimion Mcliechey
Technical Lead at Klean Rite Ltd, Grande PrarieTechnical Lead at Klean Rite Ltd, Grande Prarie
Victoire MukumayiVictoire Mukumayi
Project Manager at Dream Beauty SupplyProject Manager at Dream Beauty Supply
Megan KloeppelMegan Kloeppel
PSR - Patient Service Representative at Carle foundation hospitalPSR - Patient Service Representative at Carle foundation hospital