Summary
Work History
Education
Skills
Timeline
Generic

PATRICIA WOLFF

Staten Island,NY

Summary

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Work History

Contact Center Tech Support Escalations Team

Weight Watchers
  • Excels in fast paced remote environment
  • Promoted to the escalation tech support team
  • Set up action plans for team members and followed up with peer to peer coaching
  • Selected by leadership to participate in the leadership development team
  • Leadership assistance with agents
  • Remote voice/chat/email/tech escalations/B2B/ecommerce.

General Manager/Owner

Tumbles
Staten Island, NY
  • Purchased the business and successfully built it back from scratch after original owner abandoned it, worked closely with community, responsible for all marketing and promotions
  • Recruited, interviewed and hired a new team
  • Created a training plan and ensured all team members were trained as per company and state standards.

Store Manager /District Training Manager/Multi-Unit Manager

Sleep Number
Woodbridge, NJ
  • Responsible for all customer issues, de-escalation, troubleshooting and ensuring an exceptional customer experience
  • Successfully met and exceeded all sales goals for self as well as team members
  • Responsible for monthly and annual store projections as well as monthly store reviews
  • Led district audits
  • Led annual reviews of staff and self, coaching in the moment as well as coaching sessions
  • Delegating responsibilities to ensure leadership development of team
  • Provided weekly feedback to all team members in store and district regarding QA results
  • Responsible for training of staff and district, with continuous training pods each month.

Education

3 years towards degree in English -

University of Phoenix
01.2025

Skills

  • Problem solving
  • Logical thinking
  • Coaching
  • Feedback
  • Developmental planning
  • Follow up
  • Multi-tasking
  • Attention to detail
  • Time management
  • Organizational skills
  • Communication skills
  • Verbal communication
  • Written communication
  • Surveys
  • Customer feedback analysis

Timeline

Contact Center Tech Support Escalations Team

Weight Watchers

General Manager/Owner

Tumbles

Store Manager /District Training Manager/Multi-Unit Manager

Sleep Number

3 years towards degree in English -

University of Phoenix

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PATRICIA WOLFF