Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Patricia Woodhead

Olympia,WA

Summary

Dedicated Front Desk Receptionist with a proven track record in customer service and efficient appointment scheduling. Recognized for managing high inquiry volumes and fostering a positive environment. Exceptional communication and problem-solving skills drive improved client interactions and operational success. Expertise in time management supports seamless service delivery.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Peer Olympia
Olympia, WA
02.2025 - Current
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained a clean and organized reception area to uphold company image.
  • Assisted with scheduling appointments for clients and visitors.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Counseled clients physical, mental factors impacting personal success.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Educated clients on available community resources that could enhance their quality of life.

Machine Operator

Elwood Staffing Services
Fort Collins, CO
10.2018 - 10.2020
  • Monitor the feed and speed of machines during the machining process.
  • Troubleshoot malfunctions in equipment or processes.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
  • Comply with company policies regarding quality control procedures.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Responded to and initiated proper corrections to process alarms.
  • Adjust machine settings to complete tasks accurately.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Load raw materials into machines according to specified measurements.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Record production information such as quantities produced and materials used on daily logs.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

GED -

Clark College
Vancouver, WA
01-1998

Skills

  • Customer service
  • Appointment scheduling
  • Telephone switchboard operation
  • Reception area management
  • Data entry
  • Conflict resolution
  • Time management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Goal setting
  • Multi-tasking
  • Problem-solving aptitude
  • Answer telephone calls
  • Teamwork
  • Meeting arrangements
  • Issue handling
  • Hospitality best practices
  • Conflict management
  • Listening skills
  • Excellent communication
  • Active listening
  • Appointment confirmation
  • Reception management
  • Directory assistance
  • Inventory control
  • Resourcefulness
  • Verbal communication
  • Multitasking and prioritization
  • Security awareness
  • Reliable and punctual
  • Courteous and professional
  • Call answering and routing
  • Written communication
  • Public speaking
  • Self motivation
  • Continuous improvement

Affiliations

Enjoy reading, Social interaction, Love for outdoors

Timeline

Front Desk Receptionist

Peer Olympia
02.2025 - Current

Machine Operator

Elwood Staffing Services
10.2018 - 10.2020

GED -

Clark College

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Patricia Woodhead