Patricia Woodruff
Kingston
Summary
With a proven track record at Princeton Veterinary Clinic, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. Skilled in data entry and communication, I adeptly manage office demands and foster positive relationships, demonstrating significant achievements in streamlining processes and improving service delivery.
Overview
40
40
years of professional experience
Work History
Office Manager/Receptionist
Princeton Veterinary Clinic
04.2001 - Current
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Handled payment transactions and maintained sales and payments records accurately.
- Set up and confirmed appointments, communicated with clients, and updated patients records.
- Responded to inquiries from clients seeking information.
- Resolved client problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Purchased and maintained office supplies.
- Completed the inventory receiving process, including unpacking and data entry.
- Assisted with recruitment process, including scheduling and conducting interviews and organizing candidate information.
- Assisted with onboarding of new employees.
- Managed and recorded time sheets and corresponded with CPA regarding payroll.
- Organized, maintained and updated information in computer databases.
Store Manager
Horse and Rider
01.2000 - 04.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Claim Correspondent
Blue Cross Blue Shield of Texas
06.1985 - 08.1988
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
Education
High School Diploma -
Leonard High School
Leonard, TX05-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Professional and courteous
- Office management software
Timeline
Office Manager/Receptionist
Princeton Veterinary Clinic
04.2001 - Current
Store Manager
Horse and Rider
01.2000 - 04.2001
Claim Correspondent
Blue Cross Blue Shield of Texas
06.1985 - 08.1988
High School Diploma -
Leonard High School
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