Patricia Wright
Commerce,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Works well with little to no supervision. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Support III
Banks County Dept. Of Family & Children Services
06.2013 - Current
- Restock supplies to maintain adequate stock levels.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Manage filing system, enter data and complete other clerical tasks.
- Assist coworkers and staff members with special tasks on daily basis.
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Open and properly distribute incoming mail to promote quicker response to client inquiries.
- Complete forms, reports, logs and records to quickly handle all documentation.
Front Desk Receptionist
Legacy Link/ GA Department Of Human Services
03.2011 - 06.2013
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered phone to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Associate - Business
Audubon Commercial College
New Orleans, LA05.1974
US Air Force-Elgin Air Force Base
Ft Walton Beach, FL09.1972
High School Diploma -
Walter L Cohen Sr. High School
New Orleans, LA05.1970
Skills
- Critical Thinking
- Customer Service
- Administrative Procedures
- Cash Deposit Preparation
- Mail Management
- Prioritization
- Office Supplies and Inventory
- Data Entry Documentation
- Filing
- Phone Call Answering
- Data Management
- Employee Training
- Postage Meter
- Outbound Calls
- Customer Satisfaction
- Customer Relations
Timeline
Administrative Support III
Banks County Dept. Of Family & Children Services
06.2013 - Current
Front Desk Receptionist
Legacy Link/ GA Department Of Human Services
03.2011 - 06.2013
Associate - Business
Audubon Commercial College
US Air Force-Elgin Air Force Base
High School Diploma -
Walter L Cohen Sr. High School
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