Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Wright

Fairbanks,AK

Summary

Dynamic Youth Engagement Specialist with a proven track record at Covenant House Alaska, excelling in crisis intervention and case management. Adept at developing service plans and advocating for clients, I leverage strong problem-solving abilities to achieve impactful outcomes. Committed to fostering client progress through effective communication and organizational skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Family Peer Specialist

Fairbanks Native
Fairbanks, AK
02.2025 - Current
  • Organized events designed to raise awareness about mental health issues within the community.
  • Maintained accurate records of client progress using electronic medical record systems.
  • Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
  • Participated in weekly team meetings to discuss caseloads and program updates.
  • Assisted clients in navigating the mental health system and identifying available resources.
  • Attended continuing education trainings related to peer specialist best practices.
  • Educated clients on their rights under HIPAA regulations and other relevant laws.
  • Established trusting relationships with clients through active listening and empathetic responses.
  • Provided emotional support to help clients cope with difficult emotions such as depression or anxiety.
  • Attended mandatory training sessions and completed online education courses.

Youth Engagement Specialist

Covenant House Alaska
Anchorage, AK
06.2023 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Participated in professional development activities related to case management best practices.
  • Provided crisis intervention support for clients in emergency situations.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained up-to-date case records with case activity status.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Assisted clients in setting realistic goals and developing action plans.

Deli Clerk/Cashier

Carrs Safeway
Anchorage, AK
04.2021 - 09.2023
  • Inspected labels on deli products to verify accuracy of pricing.
  • Assisted customers with selecting products from the deli case or menu board.
  • Stocked shelves with fresh items daily.
  • Operated cash register accurately and efficiently for customer transactions.
  • Prepared all food orders according to customer specifications.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Followed recipes and customer requests to prepare meals.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Informed customers of deli specials to increase profits.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Server/Food Service Worker

Anchorage Pioneer Home
Anchorage, AK
03.2021 - 06.2023
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Stocked service areas with supplies during slow periods.
  • Prepared beverages such as coffee, tea, soda.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Pantry Chef

NANA Regional Corp
Anchorage, AK
04.2003 - 04.2020
  • Assisted in developing safety protocols related to handling food items within the pantry.
  • Disposed of outdated or spoiled food items according to local regulations.
  • Operated various kitchen equipment such as mixers, slicers, and grinders in order to prepare meals quickly and efficiently.
  • Organized the pantry to ensure all ingredients were easily accessible and properly stored.
  • Monitored stock levels of food items in the pantry to ensure that supplies were adequately replenished.
  • Ordered necessary food items from suppliers based on established budget guidelines.
  • Trained new employees on proper safety procedures when operating kitchen appliances.
  • Provided training and direction to kitchen staff regarding proper storage techniques for fresh produce and other items.
  • Prepared a variety of hot and cold dishes, such as salads, sandwiches, starters and desserts.
  • Identified potential issues related to food preparation or storage that could cause health hazards.
  • Ensured all food items met quality standards prior to serving them to guests.
  • Cleaned and sanitized kitchen equipment, utensils, and workstations.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Caseworker

Booth Memorial Girls Home
Anchorage, AK
10.2002 - 12.2002
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Conducted outreach activities in the community in order to identify potential new referrals for program services.
  • Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
  • Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
  • Monitored client progress and updated service plans as necessary.
  • Provided crisis intervention services to clients in urgent need.
  • Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.

Case Aide

Child Support Service
Anchorage, AK
08.2002 - 09.2002
  • Prepared written materials such as letters or memos related to specific cases.
  • Monitored progress of cases to ensure that deadlines are met.
  • Assisted clients with filling out forms and applications related to their cases.
  • Maintained accurate records and documented client data in company databases.
  • Monitored client progress and updated case files accordingly.

Education

Bachelor of Arts - Human Services

Arkansas Baptist College
Little Rock, AR
05-1998

Skills

  • Crisis intervention
  • Case management
  • Service planning
  • Client advocacy
  • Effective communication
  • Problem solving
  • Organizational skills
  • Goal setting
  • Crisis management

Certification

  • Chemical Dependency Counselor 1
  • Ethics
  • Confidentiality
  • Infectious Diseases and HIV/Aids
  • Introduction to Addictive Behavior
  • FASD Certificate
  • Women connected: Families and Relationships in women Substance Use and Recovery
  • Introduction to Peer Support

Timeline

Family Peer Specialist

Fairbanks Native
02.2025 - Current

Youth Engagement Specialist

Covenant House Alaska
06.2023 - 08.2024

Deli Clerk/Cashier

Carrs Safeway
04.2021 - 09.2023

Server/Food Service Worker

Anchorage Pioneer Home
03.2021 - 06.2023

Pantry Chef

NANA Regional Corp
04.2003 - 04.2020

Caseworker

Booth Memorial Girls Home
10.2002 - 12.2002

Case Aide

Child Support Service
08.2002 - 09.2002

Bachelor of Arts - Human Services

Arkansas Baptist College

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