Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia Yakes

Elkhorn,WI

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

OR

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Store Manager

Union Grove Dragaway
05.2022 - Current
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Fundraising Event Coordinator

Love Inc
01.2017 - Current
  • Established strong relationships with vendors and negotiated contracts to minimize costs while maintaining high-quality event experiences.
  • Maximized event attendance by implementing targeted marketing campaigns for diverse audience segments.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Facilitated collaboration between departments by serving as a liaison on cross-functional projects related to fundraising initiatives.
  • Managed volunteer recruitment and training, enhancing the efficiency of event operations.
  • Enhanced attendees'' experience by incorporating interactive elements and entertainment into events, increasing the likelihood of repeat attendance and donor commitment.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Coordinated florists, photographers, and musicians for events.
  • Trained and supervised event staff to complete tasks on time.
  • Brainstormed and implemented creative event concepts and themes.
  • Developed detailed event reports, documenting all aspects of each event.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Provided exceptional customer service during events, addressing any concerns or issues promptly to maintain attendee satisfaction levels consistently high.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Utilized social media to promote events and increase attendance.
  • Coordinated auctions, raffles, or other special activities within the fundraiser-ensuring smooth operation throughout the entire process.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Strengthened communication skills through regular interactions with others.

Volunteer Coordinator

Love Inc
01.2015 - 12.2022
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented a robust tracking system to monitor volunteer hours and track the overall impact of their efforts on organizational goals.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
  • Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Program Assistant

Love Inc
01.2015 - 12.2020
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Maintained up-to-date knowledge of program offerings by attending industry conferences and workshops regularly.

Education

High School Diploma -

Elkhorn Area High School
Elkhorn, WI

Skills

  • Data Analysis
  • Project Management
  • Payroll Management
  • Policy Development and Enforcement
  • Customer Response
  • Purchasing and planning
  • Leadership Development
  • Staff Scheduling
  • Delegating Work
  • Retail Merchandise Quality Standards
  • Direct Sales
  • Business Management
  • Risk Management
  • Cost analysis and savings
  • Store Merchandising
  • Inventory Oversight
  • Team motivation
  • Team Building and Leadership
  • Employee Training
  • Leading Staff Meetings
  • Performance Evaluations
  • Administrative Management
  • Friendly and Positive
  • Records Organization and Management
  • Vendor Management
  • Multitasking and Organization
  • Scheduling
  • Relationship Building

Affiliations

  • American Foundation of Suicide Prevention

Timeline

Store Manager

Union Grove Dragaway
05.2022 - Current

Fundraising Event Coordinator

Love Inc
01.2017 - Current

Volunteer Coordinator

Love Inc
01.2015 - 12.2022

Program Assistant

Love Inc
01.2015 - 12.2020

High School Diploma -

Elkhorn Area High School

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Patricia Yakes