Patricia Yazzie
Gamerco,New Mexico
Summary
Adept at spearheading digital transformation initiatives, I significantly enhanced records management efficiency at Navajo Housing Authority by implementing advanced electronic systems and training teams on best practices. My blend of technical prowess in database administration and strong leadership skills resulted in streamlined operations and improved data privacy compliance, achieving a notable increase in process efficiency.
Document Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.
Document Specialist with 7 years of experience. Proficient in Microsoft Word formatting and document management. Familiar and comfortable with paper-based document control procedures. Excellent eye for detail and highly organized.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Document Management Specialist, providing general administrative back-up and other duties. More than 7 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Records Management Specialist
Navajo Housing Authority
2018.01 - Current
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Received and categorized incoming and information requests to begin document processing sequence.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.`
- Maintained NHA department document tracking database to follow documents' migration through processing sequence.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Documented work hours dedicated to research and processing of document requests.
- Conducted research on industry best practices for records management, resulting in process improvements throughout the organization.
- Managed inventory control for off-site storage facilities, ensuring timely access to archived documents when needed.
- Spearheaded the transition from paper-based filing systems to digital platforms, improving overall organization and accessibility of company records.
- Reduced storage costs with the implementation of a space-saving records retention schedule.
- Collaborated with IT department to design and implement an electronic records management system, increasing accessibility and reducing physical storage needs.
- Designed custom forms and templates that streamlined data entry processes within the organization.
- Assisted in developing company-wide information governance policies, promoting consistency across all departments.
- Streamlined document retrieval time for internal departments through the creation of a comprehensive indexing system.
- Developed training materials to educate staff on proper records management procedures and protocols.
- Maintained strict confidentiality while handling sensitive employee files, including medical records and performance evaluations.
- Ensured regulatory compliance, conducting periodic audits on company documentation and recordkeeping practices.
- Updated existing retention schedules according to changes in regulations or business requirements.
- Improved records management efficiency by implementing new digital archiving systems and processes.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Identified areas of weakness and recommended or implemented process improvements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Worked with internal staff to process documents and sent for closing.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Managed training courses, setup and maintenance for document control systems.
- Utilized Zasio Enterprise to scan and clean up project documents.
Records Administrative Assistant
Navajo Housing Authority
2016.01 - 2018.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrative Clerk
Navajo Housing Authority
2015.01 - 2016.12
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Expedited invoice processing for timely payment, reducing accounts payable backlog and improving vendor relationships.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
- Collaborated with department heads in creating a more efficient work environment by implementing new filing systems and procedures.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Created detailed monthly expense reports that allowed department managers to make informed budgetary decisions based on actual spending patterns.
- Optimized office supply inventory management, negotiating with vendors to secure cost-effective pricing for materials.
- Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Retail Sales Clerk
T & R Feed and Rope Center
2014.01 - 2015.01
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
- Increased sales by offering advice on purchases and promoting additional products.
- Contributed to loss prevention efforts by monitoring the sales floor for suspicious activity and following proper protocols.
- Provided efficient checkout services for a smooth customer experience, minimizing wait times.
- Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
- Handled returns and exchanges efficiently while adhering to company policies, ensuring customer satisfaction throughout the process.
- Managed cash register accurately while processing transactions swiftly but carefully.
- Supported special promotions by setting up eye-catching displays, drawing attention to featured products.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate
Hibbit Sports
2012.01 - 2014.01
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Store Manager
Footlocker
2007.01 - 2011.01
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
K.B Toys
2005.01 - 2007.01
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier Customer Service
Arby's
2003.01 - 2005.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Gallup Central High School
Gallup, NM05.2007
Skills
- Software Implementation
- Business Process Analysis
- Information Governance
- Training delivery
- Retention Scheduling
- File Maintenance
- Data Privacy Compliance
- Records Management Systems
- Electronic Records Management
- Document Control
- Records Storage
- Database Administration
- File Retrieval
- Digital asset management
- Digitization
- Disaster Recovery
- Teamwork and Collaboration
- Multitasking
- Reliability
- Active Listening
- Adaptability and Flexibility
- Team building
- Recordkeeping skills
- Data logging
- Goal Setting
- Records Management
- Invoicing support
- Log updating
- Written Communication
- Organizational Skills
- Time Management
Certification
- OSHA Certified
- NM Driver's License
- Awards 5 year of Service and Appreciation for dedication to NHA
- Study: LearnKey, Certificate of Completion Working as a Team
- Study: LearnKey, Certificate of Completion Bullying and respect in the workplace
- Study: LearnKey, Certificate of Completion Better Business Communication
- Study: LearnKey, Certificate of Completion Listening under Pressure
- NSC First Aid, CPR & AED Course
- NSC Defensive Driving Course
- Study: Certificate of Completion Leadership skills for Native Women
- Study: Certificate of Completion ONAP Training NAHASDA Essentials
- Study: Certificate of Completion Program VS Non Program Income Native Learning Center
- Study: Certificate of Achievement Effective Presentation Skills
- Study: Certificate of Achievement Workplace Ethics session 1 & 2
- Study: Certificate of Achievement Preventing sexual harassment in the workplace
- Study: Certificate of Achievement Customer service Counts
- Study: Certificate of Achievement Connecting with customers through customer service session 1
- Study: Certificate of Achievement No tolerance for sexual harassment Session 1
- Study: Certificate of Completion Beneath the water influences
- Study: Certificate of Completion How defensible deletion fits in your information management strategy
- Study: Certificate of Completion Indian Housing Block Grant (IHBG) policy
- Study: Certificate of Completion IT Cyber Security Training
- Study: Certificate of Completion Active Shooter
- Study: Certificate of Completion Good Housekeeping
- Study: Certificate of Completion Worker's Compensation Claims Training
- 3.5 GPA - ARMA International Completed the required training Essentials of RIM Certificate Program Certificate Holder
- ARMA International Completed the required training Professional Leadership Certificate Program
- ARMA International Completed the required training Essentials of Information Governance Certificate Program Certificate Holder
Languages
Navajo
Native or Bilingual
Timeline
Records Management Specialist
Navajo Housing Authority
2018.01 - Current
Records Administrative Assistant
Navajo Housing Authority
2016.01 - 2018.01
Administrative Clerk
Navajo Housing Authority
2015.01 - 2016.12
Retail Sales Clerk
T & R Feed and Rope Center
2014.01 - 2015.01
Retail Sales Associate
Hibbit Sports
2012.01 - 2014.01
Assistant Store Manager
Footlocker
2007.01 - 2011.01
Assistant Store Manager
K.B Toys
2005.01 - 2007.01
Cashier Customer Service
Arby's
2003.01 - 2005.01
High School Diploma -
Gallup Central High School
- OSHA Certified
- NM Driver's License
- Awards 5 year of Service and Appreciation for dedication to NHA
- Study: LearnKey, Certificate of Completion Working as a Team
- Study: LearnKey, Certificate of Completion Bullying and respect in the workplace
- Study: LearnKey, Certificate of Completion Better Business Communication
- Study: LearnKey, Certificate of Completion Listening under Pressure
- NSC First Aid, CPR & AED Course
- NSC Defensive Driving Course
- Study: Certificate of Completion Leadership skills for Native Women
- Study: Certificate of Completion ONAP Training NAHASDA Essentials
- Study: Certificate of Completion Program VS Non Program Income Native Learning Center
- Study: Certificate of Achievement Effective Presentation Skills
- Study: Certificate of Achievement Workplace Ethics session 1 & 2
- Study: Certificate of Achievement Preventing sexual harassment in the workplace
- Study: Certificate of Achievement Customer service Counts
- Study: Certificate of Achievement Connecting with customers through customer service session 1
- Study: Certificate of Achievement No tolerance for sexual harassment Session 1
- Study: Certificate of Completion Beneath the water influences
- Study: Certificate of Completion How defensible deletion fits in your information management strategy
- Study: Certificate of Completion Indian Housing Block Grant (IHBG) policy
- Study: Certificate of Completion IT Cyber Security Training
- Study: Certificate of Completion Active Shooter
- Study: Certificate of Completion Good Housekeeping
- Study: Certificate of Completion Worker's Compensation Claims Training
- 3.5 GPA - ARMA International Completed the required training Essentials of RIM Certificate Program Certificate Holder
- ARMA International Completed the required training Professional Leadership Certificate Program
- ARMA International Completed the required training Essentials of Information Governance Certificate Program Certificate Holder
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