Patricia Younce
Concord,USA
Summary
Administrative professional skilled in managing and optimizing team performance. Proven ability to enhance office efficiency, streamline processes, and meet organizational goals. Strong focus on fostering collaboration, adapting to changing needs, and delivering results. Expertise in communication, problem-solving, and multitasking with positive and dependable approach.
Overview
20
20
years of professional experience
Work History
Administrative Support Team Manager
North Carolina Air National Guard
10.2022 - Current
- Analyzed existing personnel processes and developed three Standard Operating Procedures (SOPs) to streamline and standardize workflows, resulting in a 95% reduction in processing time and a 5% decrease in errors. SOPs established clear guidelines for HR, Training, and Administration, leading to improved efficiency and data integrity.
- Automated the tracking and management of critical documents requiring executive-level approval, developing a centralized system that ensured timely processing and accountability for a wide range of HR documents, including performance evaluations, promotions, and awards. The system was designed for scalability and integration with existing HR processes.
- Improved employee health compliance by streamlining the process for tracking Individual Medical Readiness (IMR) items, extracting data from ASIMS, and developing a comprehensive Excel database. This proactive approach enabled data-driven decision-making by management, leading to timely intervention and adherence to organizational health standards.
- Ensured data security and compliance during a network drive migration by reviewing over 10,000 documents, identifying, and securely deleting unauthorized data, and migrating official records to the designated drive. Organized migrated data into OneNote notebooks to facilitate easy access and collaboration for team leaders.
- Improved the performance evaluation process for over 150 airmen by developing comprehensive evaluation process guides for four squadrons, incorporating detailed duty descriptions, step-by-step routing procedures, and sample assessment statements. This initiative reduced evaluation rejections by 50% and improved approval rates by 25%.
- Streamlined the process for generating reserve orders as an Air National Guard Reserve Order Writing System specialist, enabling the efficient processing of orders for 214 personnel and contributing to 1,352 man-days of support to Air Mobility Command missions. This meticulous work directly contributed to the operational efficiency and ultimate success of these crucial operations.
- Analyzed how command support staff (CSS) data was used and identified major opportunities for improved data and a gap in access to accurate reports, leading to the successful initiative of revolutionizing how staff information was reported. This project utilized OneNote, and led to accurate, weekly reports being generated to 25 stakeholders, improving overall speed and awareness with 90% of actions being addressed and resolved per week.
Administrative Support Clerk
North Carolina Air National Guard
05.2017 - 10.2022
- Developed and delivered training programs on the myEval system for a diverse audience of administrative staff, enhancing their proficiency in utilizing the platform. Created comprehensive training materials, including guides and presentations, to effectively communicate system functionalities and responsibilities.
- Provided comprehensive administrative support to the Human Resource Office (HRO) by managing the recruitment process, from initial job request to candidate selection. This included creating, reviewing, and routing Federal Technician and Active Guard Reserve requests through the GEARS system, as well as generating necessary personnel forms and submitting them to the HRO.
- Provided critical data and insights to leadership for workforce planning and analysis by managing updates to the Unit Manning Document. This included tracking and documenting duty position changes, managing position classifications, and administering special pay programs, enabling informed decision-making and efficient resource allocation.
- Provided comprehensive administrative and logistical support to a team of 70 personnel. Responsibilities included generating work orders, managing scheduling requests, and creating attendance reports, ensuring smooth operations and accurate record-keeping.
- Implemented and managed a comprehensive tracking system for employee performance evaluations, streamlining the process for over 300 evaluations across six departments and improving data accessibility.
- Ensured the accuracy and completeness of 75 employee performance appraisals by managing the internal tracking system, extracting data from the personnel system to create initial evaluation documents. Responsibilities included meticulous monitoring of the routing process with supervisors and senior management and coordinating with the Total Force Service Center to resolve any discrepancies.
Data Analyst/Reporting Analyst
North Carolina Air National Guard
12.2015 - 05.2017
- Compiled and distributed weekly data dashboards on 1500 employee records, providing critical insights to senior leadership and department managers. The data was utilized for internal tracking, ensuring data accuracy, and facilitating informed decision-making regarding personnel management.
- Processed and tracked over 50 personnel action forms monthly, ensuring accurate and timely updates to employee records. Created an internal tracking system to optimize workflow and improve data visibility throughout the approval process.
Customer Support Staff
North Carolina Air National Guard
12.2005 - 12.2015
- Issued military identification cards to current military members, retirees, dependents, and veterans.
- Assisted customers with various questions from promotions, re-enlistments, extensions, awards, and deployment items.
- Created an Excel tracker for enlisted promotions received from 25 units monthly. Maintaining this document ensured that packages were tracked and completed promptly.
Education
A.A.S - Human Resource Management
Community College of The Air Force
06.2022
Skills
- Data-driven decision making
- Detail-oriented approach
- Process automation
- Cross-functional collaboration
- Effective communication
- Regulatory compliance
- Data interpretation skills
- Data collection techniques
- Database management
- Understanding of HR procedures
- Innovative process improvement
- Direct and indirect leadership
- Proficient in MS Office Suite
- Strong organizational abilities
- Effective problem resolution
- Continuous process evaluation
- Small-scale project management
- Proficient in software applications
- SOP development
- SOP documentation and management
- Strong technical skills
- Prioritization and scheduling
- Effective document organization
- Skilled in leading meetings
- Analytical report development
- Team engagement initiatives
Languages
English
Native or Bilingual
Timeline
Administrative Support Team Manager
North Carolina Air National Guard
10.2022 - Current
Administrative Support Clerk
North Carolina Air National Guard
05.2017 - 10.2022
Data Analyst/Reporting Analyst
North Carolina Air National Guard
12.2015 - 05.2017
Customer Support Staff
North Carolina Air National Guard
12.2005 - 12.2015
A.A.S - Human Resource Management
Community College of The Air Force