Hi, I’m
Patricia Young
Virginia Beach,VA
Summary
Polite and positive front desk associate with exceptional telephone etiquette. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational and active listening skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
Allstar Baseball Softball Academy
Administrator
10.2020 - Current
Job overview
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
Ross Dress For Less
Front End Supervisor
02.2021 - 03.2022
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Northwoods Lodge
Certified Nursing Assistant
03.2017 - 04.2018
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Village Manor Assisted Living
Resident Assistant
08.2016 - 02.2017
Job overview
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Responded to room transfers, incident reports and maintenance requests.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
Bremerton Health And Rehab Center
Certified Nursing Assistant
04.2016 - 07.2016
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Martinsburg CollegeMartinsburg, WV
Certificate from Medical Administrative Assistant
Bremerton Health And RehabBremerton, WA
Certificate from Certified Nursing Assistant
04.2016
Cornersville SchoolCornersville, TN
High School Diploma from Home Economics
05.2008
Skills
- Conflict Management
- Opening and Closing Procedures
- Waste Transport
- Front-End Support
- Effective Working Relationships
- Problem-Solving Skills
- Time Management
- Cash Handling
- Accurate Money Handling
- Maintaining Clean Work Areas
- Hospitality Service
- Cash Register Operation
- Administrative Skills
- Word Processing
- Listening Skills
- POS Terminal Operation
- Organize Inventory
- Departmental Procedures
- Health and Safety Procedures
- Superior Work Ethic
- Staff Coaching and Training
- Calendar and Scheduling Software
- Handling Complaints
- Scheduling and Time-Tracking
- Refund Processing
- Financial Recordkeeping
- Effective Planning
- Refunds Exchanges and Adjustments
- Shift Checklists
- Patient Safety
- Reading Comprehension
- Critical Thinking
Timeline
Front End Supervisor
Ross Dress For Less
02.2021 - 03.2022
Administrator
Allstar Baseball Softball Academy
10.2020 - Current
Certified Nursing Assistant
Northwoods Lodge
03.2017 - 04.2018
Resident Assistant
Village Manor Assisted Living
08.2016 - 02.2017
Certified Nursing Assistant
Bremerton Health And Rehab Center
04.2016 - 07.2016
Martinsburg College
Certificate from Medical Administrative Assistant
Bremerton Health And Rehab
Certificate from Certified Nursing Assistant
Cornersville School
High School Diploma from Home Economics
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