Summary
Overview
Work History
Education
Skills
Additional Information - Professional Affiliation
Timeline
Generic

Patricia Young

Absecon,NJ

Summary

Administrative and Management Assistant with strong HR administration and data management skills, driving organizational efficiency through strategic support and effective communication. Proficient in FMLA, records management, and policy development, optimizing resource allocation and enhancing cross-functional collaboration. Committed to improving administrative processes and supporting strategic planning initiatives. Experienced Executive Assistant skilled in managing complex schedules, organizing projects, and delivering exceptional support to executive teams.

Overview

28
28
years of professional experience

Work History

Administrative and Management Assistant

Riva Solutions, Inc
Atlantic City, US
11.2021 - 03.2025
  • Streamlined executive calendar management and coordinated high-level meetings while maintaining confidentiality.
  • Assisted in project planning and execution for various initiatives.
  • Drove administrative efficiency through systematic document reviews and procurement processing.
  • Implemented robust tracking systems for internal reports, time records, and training initiatives.
  • Maintained organized filing systems for confidential documents and correspondence.

HR/Attendance Administrator

Verizon
Hamilton, US
05.2019 - 11.2021
  • Led newly developed team in attendance and absence management for over 6,500 employees, ensuring compliance with FMLA and state disability regulations.
  • Analyzed union contracts and federal laws to support adherence to various leave policies.
  • Executed management functions within Verizon organization to enhance operational efficiency.
  • Updated and tracked absences through four systems, including AMTS, VCM Ops, MUID, and IEX.
  • Coordinated with HR and payroll administrators to ensure timely completion of disciplinary actions.
  • Advanced knowledge of state paid disability plans to ensure compliance across organization.

Life Benefit Specialist

American Income Life
Edison, US
01.2018 - 01.2019
  • Administer benefit plans; manage current and new employees’ enrollment and participation in life insurance
  • Maintain accurate, up-to-date records
  • Conduct policy reviews
  • Leverage strong communication skills to explain benefits packages to new staff and advise established clients of any policy changes

Senior Public Safety Operator

Galloway Township Police Department
Galloway, US
01.1997 - 01.2018
  • Oversaw telecommunications operations and managed staff to ensure optimal service delivery.
  • Supervised 2 to 3 team members per shift, fostering collaboration and accountability.
  • Introduced standard operating procedures to enhance communication effectiveness.
  • Coached and evaluated staff performance to drive improvement and motivation.
  • Designed and executed comprehensive training program on dispatching and information management.
  • Collected real-time data using Computer Aided Dispatch system while navigating two NJ court databases.
  • Maintained composure in high-pressure situations, ensuring swift response to emergencies.
  • Utilized technical expertise to improve workflow efficiency and productivity.

Education

Master of Labor Relations & Employment -

Rutgers University-New Brunswick
New Brunswick, New Jersey
05-2018

Bachelor of Science - Labor Relations & Employment

Rutgers University
New Brunswick, New Jersey
05-2016

Associate Degree - Criminal Justice

Atlantic Cape Community College
Mays Landing, NJ
05-2007

Skills

  • HR administration and benefits management
  • Data management and records oversight
  • Staff development and training
  • Process improvement and policy development
  • Effective communication skills
  • Team leadership and project management
  • Scheduling and FMLA compliance
  • Customer service excellence

Additional Information - Professional Affiliation

Shop Steward, IBEW Local 210 and Government Workers Union 670, Advocated for HR best practices; won arbitration against forced municipal furloughs., Generated new business by successfully negotiated four contracts., Integrated technology to streamline financial management; collaborated with financial secretary to launch new Labor Express computer program.

Timeline

Administrative and Management Assistant

Riva Solutions, Inc
11.2021 - 03.2025

HR/Attendance Administrator

Verizon
05.2019 - 11.2021

Life Benefit Specialist

American Income Life
01.2018 - 01.2019

Senior Public Safety Operator

Galloway Township Police Department
01.1997 - 01.2018

Master of Labor Relations & Employment -

Rutgers University-New Brunswick

Bachelor of Science - Labor Relations & Employment

Rutgers University

Associate Degree - Criminal Justice

Atlantic Cape Community College

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