Patricia Yurko
Sussex,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
Work History
Customer Order Specialist
The Home Depot, Inc.
02.2018 - Current
- Enhance customer satisfaction by efficiently processing and managing install orders in timely manner
- Manage complex install orders, coordinating with multiple departments to ensure successful delivery and installation.
- Maintain high levels of product knowledge, enabling efficient handling of customer inquiries and concerns
- Assist in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Contribute to a positive work environment by collaborating effectively with colleagues across departments and helping them solve issue
- Provide support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands
- Positively engage with customers to understand needs and responded appropriately to questions
- Contact vendors to determine shipping dates and availability for specific items to notify customers
- Monitor service and install after sale and implement quick and effective problem resolutions
- Present professional image consistent with company's brand values
- Field customer complaints and facilitated negotiations, working with upper management to resolve issues and reach mutual resolution
- Work with Book and Physical Report to manage shrink and prepare for inventory
- Type 95 words per minute
Service Department Manager
The Home Depot, Inc.
06.1996 - 02.2018
- Managed, coordinated and organized all aspects of extremely busy and fast-paced Service Department
- Processed and expedited customer deliveries, will calls, returns and on-line orders
- Handled customer problems and complaints
- Oversaw department of 20 employees; writing and delivering bi-annual reviews
- Managed and organized staffing schedules and oversaw employee training
- Worked with upper management on various issues, including ideas on how to improve customer service ratings
- Answered multi-line phone system of all calls coming into store and directed calls appropriately
- Called customer for merchandise pick up and to collect balance dues on installs
- Worked weekly reports to manage shrink and monitor employee's work
- Maintained excellent customer service ratings for on-line satisfaction and "likely to shop again"
- Maintained all customer orders using Microsoft based software designed for The Home Depot
- Ran cash register to process balance dues, refunds and customer check out
Administrative Assistant/Underwriter
Cigna Corporation
02.1982 - 03.1996
- Performed administrative duties for 3 managers
- Answered phone calls on multi-line system, directing calls appropriately and/or taking messages
- Processed new insurance policies, annuities and handled renewals of all policies
- Prepared posters/policies for NJ Short-Term Disability Insurance to be forwarded to client companies
- Updated LAN system for office
- Took dictation
- Typed, filed and processed outgoing mail
Skills
- Verbal and written communication
- Excellent organizational skills
- Excel in busy environment
- Detail-oriented
- Multitasking abilities
- Self-starter , reliable and punctual
- Team Collaboration
- Problem-solving abilities
- Professionalism
Timeline
Customer Order Specialist
The Home Depot, Inc.
02.2018 - Current
Service Department Manager
The Home Depot, Inc.
06.1996 - 02.2018
Administrative Assistant/Underwriter
Cigna Corporation
02.1982 - 03.1996