Summary
Overview
Work History
Skills
Timeline
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Patricia Yurko

Sussex,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

42
42
years of professional experience

Work History

Customer Order Specialist

The Home Depot, Inc.
02.2018 - Current
  • Enhance customer satisfaction by efficiently processing and managing install orders in timely manner
  • Manage complex install orders, coordinating with multiple departments to ensure successful delivery and installation.
  • Maintain high levels of product knowledge, enabling efficient handling of customer inquiries and concerns
  • Assist in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
  • Contribute to a positive work environment by collaborating effectively with colleagues across departments and helping them solve issue
  • Provide support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands
  • Positively engage with customers to understand needs and responded appropriately to questions
  • Contact vendors to determine shipping dates and availability for specific items to notify customers
  • Monitor service and install after sale and implement quick and effective problem resolutions
  • Present professional image consistent with company's brand values
  • Field customer complaints and facilitated negotiations, working with upper management to resolve issues and reach mutual resolution
  • Work with Book and Physical Report to manage shrink and prepare for inventory
  • Type 95 words per minute

Service Department Manager

The Home Depot, Inc.
06.1996 - 02.2018
  • Managed, coordinated and organized all aspects of extremely busy and fast-paced Service Department
  • Processed and expedited customer deliveries, will calls, returns and on-line orders
  • Handled customer problems and complaints
  • Oversaw department of 20 employees; writing and delivering bi-annual reviews
  • Managed and organized staffing schedules and oversaw employee training
  • Worked with upper management on various issues, including ideas on how to improve customer service ratings
  • Answered multi-line phone system of all calls coming into store and directed calls appropriately
  • Called customer for merchandise pick up and to collect balance dues on installs
  • Worked weekly reports to manage shrink and monitor employee's work
  • Maintained excellent customer service ratings for on-line satisfaction and "likely to shop again"
  • Maintained all customer orders using Microsoft based software designed for The Home Depot
  • Ran cash register to process balance dues, refunds and customer check out

Administrative Assistant/Underwriter

Cigna Corporation
02.1982 - 03.1996
  • Performed administrative duties for 3 managers
  • Answered phone calls on multi-line system, directing calls appropriately and/or taking messages
  • Processed new insurance policies, annuities and handled renewals of all policies
  • Prepared posters/policies for NJ Short-Term Disability Insurance to be forwarded to client companies
  • Updated LAN system for office
  • Took dictation
  • Typed, filed and processed outgoing mail

Skills

  • Verbal and written communication
  • Excellent organizational skills
  • Excel in busy environment
  • Detail-oriented
  • Multitasking abilities
  • Self-starter , reliable and punctual
  • Team Collaboration
  • Problem-solving abilities
  • Professionalism

Timeline

Customer Order Specialist

The Home Depot, Inc.
02.2018 - Current

Service Department Manager

The Home Depot, Inc.
06.1996 - 02.2018

Administrative Assistant/Underwriter

Cigna Corporation
02.1982 - 03.1996

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Patricia Yurko