Patricia Yurko

Sussex,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

The Home Depot, Inc.

02.2018 - Current

Enhance customer satisfaction by efficiently processing and managing install orders in timely manner
Manage complex install orders, coordinating with multiple departments to ensure successful delivery and installation.
Maintain high levels of product knowledge, enabling efficient handling of customer inquiries and concerns
Assist in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
Contribute to a positive work environment by collaborating effectively with colleagues across departments and helping them solve issue
Provide support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands
Positively engage with customers to understand needs and responded appropriately to questions
Contact vendors to determine shipping dates and availability for specific items to notify customers
Monitor service and install after sale and implement quick and effective problem resolutions
Present professional image consistent with company's brand values
Field customer complaints and facilitated negotiations, working with upper management to resolve issues and reach mutual resolution
Work with Book and Physical Report to manage shrink and prepare for inventory
Type 95 words per minute

The Home Depot, Inc.

06.1996 - 02.2018

Managed, coordinated and organized all aspects of extremely busy and fast-paced Service Department
Processed and expedited customer deliveries, will calls, returns and on-line orders
Handled customer problems and complaints
Oversaw department of 20 employees; writing and delivering bi-annual reviews
Managed and organized staffing schedules and oversaw employee training
Worked with upper management on various issues, including ideas on how to improve customer service ratings
Answered multi-line phone system of all calls coming into store and directed calls appropriately
Called customer for merchandise pick up and to collect balance dues on installs
Worked weekly reports to manage shrink and monitor employee's work
Maintained excellent customer service ratings for on-line satisfaction and "likely to shop again"
Maintained all customer orders using Microsoft based software designed for The Home Depot
Ran cash register to process balance dues, refunds and customer check out

Cigna Corporation

02.1982 - 03.1996

Performed administrative duties for 3 managers
Answered phone calls on multi-line system, directing calls appropriately and/or taking messages
Processed new insurance policies, annuities and handled renewals of all policies
Prepared posters/policies for NJ Short-Term Disability Insurance to be forwarded to client companies
Updated LAN system for office
Took dictation
Typed, filed and processed outgoing mail

The Home Depot, Inc.

02.2018 - Current

The Home Depot, Inc.

06.1996 - 02.2018

Cigna Corporation

02.1982 - 03.1996