Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Zanesco

Santa Barbara,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Assistant Manager

South Coast Deli
Santa Barbara, CA
11.2021 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Manager

Three Pickles
Santa Barbara, CA
11.2018 - 11.2020
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Entered time and attendance logs in preparation for payroll.

Key Holder

J. Jill Stores
Santa Barbara, CA
08.2015 - 12.2017
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.

Receptionist

Citrix
Santa Barbara, CA
09.2016 - 09.2017
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
06-2012

Skills

  • Sales proficiency
  • Schedule Management
  • Customer Relations
  • Customer Service
  • Inventory organization
  • Inventory ordering
  • Payroll understanding
  • Store operations oversight
  • Sales Coaching
  • Bank Deposits

Timeline

Assistant Manager

South Coast Deli
11.2021 - Current

Manager

Three Pickles
11.2018 - 11.2020

Receptionist

Citrix
09.2016 - 09.2017

Key Holder

J. Jill Stores
08.2015 - 12.2017

High School Diploma -

Silverado High School

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Patricia Zanesco