Patricia Zozaya
Las Vegas,Nevada
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Area Manager
Carroll LLC
01.2022 - 10.2023
- Prepare and deliver notices to over 800 residents
- Process invoices and handle pre-close and month end for 2 properties
- Provide exceptional service to residents, future residents and internal team members
- Listen to resident requests, concerns and comments. Respond to comments and residents queries in timely manner
- Preparing lease renewal offers
- Process rental payments and obtain primary financial data for property accounting records
- Assume Property Manager's duties in absence
- Follow community policies and procedures and comply with Fair Housing, state and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Regular, on-time attendance
- Managing court fillings
- Offered hands-on assistance to residents, assessing needs.
- Generated repeat business through exceptional customer service and responded to residents concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Licensed Cosmetologist
Angie's Salon
01.2020 - 01.2022
- Customer Service, Haircutting, styling, manicuring, pedicuring, facial treatments, chemical applications.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Leasing Consultant
Greystar LLC
07.2018 - 01.2020
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Complete lease agreement and collects rental deposit.
- Knowledgeable of required telephone and sales techniques.
- Maintain contact with all apartment locator services and local businesses to provide informational material.
- Responsible for 'shopping' competitive properties, Responsible to conduct out-reach marketing at least once per week.
- Develop and maintain an on-going resident retention program under direction of Community Manager.
- Complete lease forms or agreements, Thorough knowledge of lease terms.
Assistant Community Manager
Northcap LLC
02.2015 - 07.2018
- Prepare and deliver notices to residents.
- Process invoices and handle pre-close and month end.
- Provide exceptional service to residents, future residents and internal team members.
- Listen to resident requests, concerns and comments.
- Respond to comments and residents queries in a timely manner.
- Preparing lease renewal offers.
- Process rental payments and obtain primary financial data for property accounting records.
- Assume Property Manager's duties in absence.
- Follow community policies and procedures and comply with Fair Housing, state and federal laws.
- Follow all safety procedures and notify supervisor of safety hazards.
- Regular, on-time attendance, Managing court fillings.
Leasing Consultant
Prime Group LLC
11.2009 - 02.2015
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Complete lease agreement and collects rental deposit,
- Knowledgeable of required telephone and sales techniques.
- Maintain contact with all apartment locator services and local businesses to provide informational material.
- Responsible for 'shopping' competitive properties.
- Responsible to conduct out-reach marketing at least once per week.
- Develop and maintain an on-going resident retention program under direction of Community Manager.
- Complete lease forms or agreements.
- Thorough knowledge of lease terms.
Education
Academy of Hair Design
Las Vegas, NV01.2007
Southeast Career And Tech Academy
Las Vegas, NV01.1998
Skills
- People person who easily builds rapport with all types of individuals
- Can easily conform to situation at hand
- Driven and self-motivated individual who has proven ability to rise above goals that are set for me
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Customer Rapport
- Strategic Planning
- Team Motivation
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Assistant Area Manager
Carroll LLC
01.2022 - 10.2023
Licensed Cosmetologist
Angie's Salon
01.2020 - 01.2022
Leasing Consultant
Greystar LLC
07.2018 - 01.2020
Assistant Community Manager
Northcap LLC
02.2015 - 07.2018
Leasing Consultant
Prime Group LLC
11.2009 - 02.2015
Academy of Hair Design
Southeast Career And Tech Academy
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