Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia A. Bolden

Atlanta,GA

Summary

Experienced Office Management and Administration Professional, who strives in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dynamic and engaging People Operations manager who boasts a proven track record of delivering excellence across myriad organizations on an international scale. Adept at balancing cross-functional responsibilities without sacrificing deadlines, budgets, or quality.

Overview

9
9
years of professional experience

Work History

Office Operations Manager

JFROG,INC, Software Company
09.2021 - Current
  • Responsible for maintaining and increasing the efficiency of the business, ensuring the day – to- day operations of the IT team are reliable with its systems and networks
  • Managing on-site vendors and implementing new processes to improve productivity
  • Maintaining a strong understanding of the organization’s business needs and working closely with other departments to ensure policies and procedures are up to date and compliant with industry standards
  • Assisting with onboarding systems, calendars, and relationships with vendors, service providers, and building management
  • Key Contributions: Develop all operational infrastructure for this leader in DevOps software with millions of users worldwide
  • Drive office productivity by building and scaling effective processes that ensure a smooth flow of business
  • Main point of contact for all internal needs and daily operations
  • Scaled People Operations logistics for over 200% team growth YOY; assumed HR functions to ensure a cohesive employee experience
  • Harmonize 1K+ team members across the country and internationally; adapt to match the energy and workflow of each department
  • Expediated a 775% increase in office staffing by creating onboarding and training logistics for 60+ new hires; expected to grow team by another 57% by EOY
  • Support $1.5M+/year in procurement transactions for the Operations team; $4.5M to-date
  • Control annual and quarterly Operations budgets of over $1M, expertly negotiating vendor contracts and aligning plans with event roadmaps to optimize service and minimize spending
  • Managed the $765K build out for the 4.1Kft.2 office space in 2021; owned the design process for the physical layout, oversaw construction and furnishing and led the move-in process
  • Lead logistical operations for a $1.1M office build out with anticipated completion in fall 2022
  • Amplify operational efficiency by automating systems for routine daily tasks (e.g., securing vendor contracts for kitchen restocks, office cleaning, and buffet lunches)
  • Built an internal website to streamline People Operations efforts and track KPIs; introduced a ticketing system for people managers to quickly browse and select services
  • Spearheaded the design, planning, and execution of the Atlanta office’s first corporate holiday party; expertly balanced.
  • Created, maintained and updated filing systems for paper and electronic documents.

Entertainment Journalist

ASPIRE MAGAZINE
01.2017 - Current
  • Attending press conferences and film, television, music, news, sporting, other live events, ask innovative questions, and create captivating content to be uploaded to all web interfaces
  • Key Contributions: Prepare articles for publication
  • Receives assignments and evaluates leads and tips to develop story ideas
  • Arrange interviews with talents who provide information to support the story
  • Developed and maintained a network of contacts providing resources for magazines
  • Applied excellent technical skills and the ability to work well independently and with others.
  • Wrote, edited and produced stories for Internet and digital channels.

Office Manager

THE BEAZLEY GROUP
09.2019 - 01.2021
  • Manage office operations by leading all maintenance efforts and supplying essential office supplies, support key stakeholders, organize meetings and company events, manage databases, executives’ calendars, and relationships with vendors, service providers, and landlords, provide onboard training for new employees and safety orientation for all visitors, reconcile all invoices in timely manners, and implement adequate filing systems for office operations
  • Key Contributions: Support stakeholders and executives Oversee the daily operations and schedules for 127 employees
  • Point person for building maintenance, vendors, mailing shipping, supplies, equipment, bills, and errands
  • Produce reports, presentations, and briefs
  • Implemented Microsoft Word, Excel, Outlook, WebEx, and Citrix, to conduct daily operations and update calendars of appointment
  • Participate actively in the planning and execution of office staff and company events
  • Allocated office activities/planning, by remaining within HOA budget by $3,000 for the fiscal year
  • Organized training, and on-boarded 15 new employees, providing initial support to expedite staff assimilation
  • Developed new office procedures and guidelines improving office efficiencies by 25% Take dictation and minutes
  • Managed Standards of Excellence and communication daily.

Executive Administrative Assistant

SEA AND SEA PUBLIC ACCOUNTING
01.2015 - 12.2017
  • Manage incoming calls, maintain office supplies, generate emails, memos, and reports, and ensure all deadlines are met
  • Key Contributions: Organized consultations for customers and management team Respectfully greeted all visitors and directed them to appropriate locations
  • Created Excel spreadsheet for financial budget, saving company $1,200 in computer system cost
  • Administered financial processes including accounts payable/receivable, managing accounts, and updating client files
  • Scanned documents effectively and entered the database
  • Handled phone calls, mail, and general office procedures.

Paralegal Assistant

JOE M. REED & ASSOCIATES LLC
06.2014 - 02.2015
  • Created and maintained case management databases, drafted legal court documentation, organized, and tracked critical files for case documents, and scheduled meetings for attorneys and paralegals
  • Key Contributions: Operated email, phone calls, and billing system Maintained case cost by verifying outstanding balances with attorney, clients, and medical providers
  • Organized case files and all paperwork, to input into electronic file system
  • Scheduled and transcribed interviews with clients and completed all intake paperwork
  • Scanned legal documents into the firm’s paper and electronic database
  • Drafted various court documents, invoices, and enclosures at attorney’s request
  • Greeted customers with respect and created an office friendly environment.

Education

Bachelor of Arts - Communications

Alabama State University
5.2017

Skills

  • Communication, Creative Writing, Invoice Reconciling, Marketing, Company Management
  • Microsoft Excel, Office, Citrix, WebEx, Peoples Soft, PC Law and Word, Zip, NetSuite ADP, Slack, Zoom
  • Performance Improvement
  • Coaching and Training
  • Team Building
  • Human Resources

Accomplishments

 Founder of She Wears a Crown Non-Profit Organization

Timeline

Office Operations Manager

JFROG,INC, Software Company
09.2021 - Current

Office Manager

THE BEAZLEY GROUP
09.2019 - 01.2021

Entertainment Journalist

ASPIRE MAGAZINE
01.2017 - Current

Executive Administrative Assistant

SEA AND SEA PUBLIC ACCOUNTING
01.2015 - 12.2017

Paralegal Assistant

JOE M. REED & ASSOCIATES LLC
06.2014 - 02.2015

Bachelor of Arts - Communications

Alabama State University

Similar Profiles

CREATE PROFILE
Patricia A. Bolden