Patricia A. Davis
Summary
A people-focused leader with a Master of Business Administration in Human Resource Management with 16+ years of experience. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Diabetes Therapy Specialist
Medtronic
San Antonio, TX
01.2021 - Current
- Used Salesforce, SAP, and Compass to maintain the company database with essential account and sales information.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Maximized business potential by providing excellent customer service and ensuring 35% client retention.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Reconciled billing discrepancies with regulatory agencies and the finance department.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Patient Services Rep III
Medtronic
San Antonio, TX
01.2017 - 01.2021
- Oversee patient onboarding and integration
- Review and upgrade training programs while maintaining knowledge of therapies and treatment plans
- Arrange and present workshops and training on device utilization and functionality with clients and local Clinical Territory Managers
- Advise both clients and team on medical equipment queries and troubleshooting
- Record customer communication for future process development
- Evaluated existing procedures while establishing/executing process improvements in alignment with HIPPA and FDA regulations
- Reduced onboarding period from 25+ minutes to 15 minutes while augmenting participation rate by 38%
- Awarded StartRight star of excellence for quality operations while sustaining a 100% quality score over four years
- Acted as Team Leadership Pillar for Americas Region Engagement.
- Educated patients on medicine and at-home healthcare tools.
- Used Salesforce and Compass to schedule appointments.
- Taught patients and families to use at-home medical equipment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Land Technician II
BHPBilliton
Houston, TX
01.2013 - 01.2016
- Assessed land contracts and documentation for accuracy and authentication across Arkansas, Louisiana, and Texas
- Drafted and processed documentation including easements, assignments, leases, form transmittals, and check requests
- Provided ad-hoc assistance on special assignments while collaborating with cross-functional teams
- Determined missing royalty distribution by collecting, collating, and overviewing related information
- Enhanced first call resolution rate by 35% by answering all calls from landowners and efficiently resolving complaints/issues while providing information and answering questions
- Decreased suspended royalty funds by 80% ($250K) by utilizing CLEAR to access and locate owners/heirs.
Human Resource Generalist
Unity Children's Home INC
Houston, TX
04.2010 - 03.2013
- Oversaw sourcing process while recruiting, pre-screening, interviewing, and selecting personnel in addition to performing background checks.
- Experience with large-scale, bi-weekly payroll processing, accuracy maintenance, and producing/distributing payslips.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Developed and enforced company policy and procedures relating to human resources activity.
- Utilized knowledge to manage employee relations, hiring/retaining talent, and paying and providing benefits for more than 150 staff members.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Capable of managing the whole recruitment lifecycle, including validating resumes, doing pre-screenings, scheduling, conducting interviews, and creating offer letters and contracts.
Case Manager
Unity Children's Home INC
Houston, Texas
04.2009 - 04.2010
- Increased referral rates by providing excellent service and building meaningful relationships with youth in compliance with the state of Texas Licensing Standards.
- Participated in professional growth programs to support special education improvement efforts.
- Managed caseload of 13 children in the welfare system to provide comprehensive, community-based care.
- Managed and processed heavy caseload while guiding and supporting foster parents and youths in compliance with state laws of Texas.
- Researched, organized, and implemented recreational activities across three facilities.
- Discharged ten teenage mothers and infants by overseeing the completion of the Women in Need of Greater Strengths Program (WINGS).
- Managed caseload of 13 children in The Department of Family and Protective Services (DFPS) and Texas Juvenile Justice Department (TJJD) system to provide comprehensive, community-based care.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with physicians, social workers, activity therapists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- Developed and implemented transitional planning services for youth, facilitating movement from the agency to employment, military, College, and a vocational training program.
Education
Master of Business Administration - Human Resource Management
Capella University
Bachelor of Arts - English Liberal Arts
Rust College
Skills
- Problem Solving
- Recruitment and Selection
- Training and Development
- Competitor Knowledge and Analysis
- Human Resource Communication
- Service Agreements
- Microsoft Office, SAP
- Project Management
- Ability to work collaboratively as part of a team
- Individualized Care Plans
- Operational Standards
- Case Notes
Affiliations
The National Society of Leadership and Success, Delta Mu Delta International Honor Society In Business, Delta Sigma Theta Sorority Inc.
Timeline
Diabetes Therapy Specialist
Medtronic
01.2021 - Current
Patient Services Rep III
Medtronic
01.2017 - 01.2021
Land Technician II
BHPBilliton
01.2013 - 01.2016
Human Resource Generalist
Unity Children's Home INC
04.2010 - 03.2013
Case Manager
Unity Children's Home INC
04.2009 - 04.2010
Master of Business Administration - Human Resource Management
Capella University
Bachelor of Arts - English Liberal Arts
Rust College
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