Patricia A. Davis

●Used Salesforce, SAP, and Compass to drive revenue growth by 20%.
●Applied digital methods and traditional telephone approaches to generate 15-30 sales leads per day.
●Negotiated prices and terms of sales with potential customers to reach a mutually beneficial agreement.
●Branded products through effective salesmanship and maintained long-term relationships with clients.
●Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
●Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales.

• Provided patient onboarding and integration.
• Managed and upgraded training programs while maintaining knowledge of therapies and treatment plans.
• Applied and presented workshops and training on device utilization and functionality with clients and local Clinical Territory Managers
• Advise both clients and team on medical equipment queries and troubleshooting.
• Evaluated existing procedures while establishing/executing process improvements in alignment with HIPAA and FDA regulations.
• Reduced onboarding period from 25 minutes to 15 minutes while augmenting participation rate by 38%
• Awarded StartRight star of excellence for quality operations while sustaining a100% quality score over four years.
• Used Acuity to schedule appointments.

• Analyzed land contracts and documentation for accuracy and authentication across Arkansas, Louisiana, and Texas.
• Drafted and processed documentation including easements, assignments, leases, form transmittal, and check requests.
• Advised ad-hoc assistance on special assignments while collaborating with cross-functional teams.
• Prioritized first-call resolution rate by 60% by answering all calls from landowners and efficiently resolving complaints/issues while providing information and answering questions.
• Minimized suspended royalty debt by 80% ($250K) by utilizing CLEAR to access and locate owners/heirs.

• Enabled transition of 150 employees from paper time sheets to electronic, eliminating manual time entry.
• Guided managers and employees on talent management, payroll, FMLA, and benefits.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.
• Facilitated criminal background check process for new hires.
• Coached managers through employee engagement, documentation, discipline, and performance improvement plans.
• Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
• Developed and enforced company policies and procedures relating to human resources activity.
• Understood, interpreted, and mediated human resources inquiries to support the administration of human resources policies, procedures, and programs.
• Conducted confidential investigations of discrimination, harassment, and workplace violence.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Delivered strategic workforce planning, benefits administration, labor relations, succession planning, and reporting systems.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Directed a team of 13+ personnel while creating and applying business and operational strategies
• Evaluated employee performance and coached and trained to improve weak areas.
• Determining organizational goals and communicating with the team while expounding policy and procedures
• Cared for residents by dispensing medication, controlling intake/discharge, preparing meals, and managing school/college enrollments