Patricia Ann Gattis
SENIOR PSS
Amarillo,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Texas Tech University Health Science Center
01.2022 - Current
- Took copayments and compiled daily financial records.
- Developed and implemented customer service policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
BSA Health System
08.2019 - 12.2021
- Facilitated communication between patients and various departments and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Built and maintained positive working relationships with patients and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
Health Unit Coordinator
University Medical Center Hospital, UMC
03.2017 - 08.2019
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Communicated with patients, ensuring that medical information was kept private.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Food & Nutrition Lead Supervisor
University Medical Center, UMC
09.2013 - 03.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Monitored food temperatures throughout preparation and serving process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Brownfield High School
Brownfield, TX05.1992
Skills
- Document Filing
- Medical Insurance
- System Updates
- Payment Collection
- Patient Greeting
- Demographics Information
- Patient Registration
- Insurance Information Collection
- Reminder Calls
- Customer Service
- Financial Needs Determination
- HIPAA Compliance
- Multi-Line Telephone Systems
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Texas Tech University Health Science Center
01.2022 - Current
Patient Service Representative
BSA Health System
08.2019 - 12.2021
Health Unit Coordinator
University Medical Center Hospital, UMC
03.2017 - 08.2019
Food & Nutrition Lead Supervisor
University Medical Center, UMC
09.2013 - 03.2017
High School Diploma -
Brownfield High School
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