Patricia Ann Martinez
PBX Operator
Los Angeles,CA
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 6 years of employment managing telephone switchboards in medical settings. Known for commitment to efficiency and accuracy.
Overview
43
43
years of professional experience
Work History
PBX Operator
Cedars Sinai Marina Del Rey Hospital
10.2018 - Current
- Connected callers with appropriate professional, department, or business.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Received incoming calls and paged individuals and departments over PA system.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
Medical Records Clerk
Cedars Sinai Marina Del Rey Hospital
03.2012 - 09.2018
- Maintained accuracy, completeness, and security for medical records and health information.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Researched and resolved medical record discrepancies.
- Verified accuracy of patient information in medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
Health Unit Secretary
Cedars Sinai Marina Del Rey Hospital
10.1981 - 04.2012
- Resolved insurance-related issues by communicating directly with providers and addressing coverage concerns.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA 05.2001 -
CNA - Nursing Assistance
Susan Miller Dorsey Senior High School
Los Angeles, CA 05.2001 -
Skills
Task Prioritization
Schedule Coordination
Active Listening
Emergency Response
Analytical Skills
Excellent verbal communication skills
Timeline
PBX Operator
Cedars Sinai Marina Del Rey Hospital
10.2018 - Current
Medical Records Clerk
Cedars Sinai Marina Del Rey Hospital
03.2012 - 09.2018
High School Diploma -
Santa Monica High School
05.2001 -
CNA - Nursing Assistance
Susan Miller Dorsey Senior High School
05.2001 -
Health Unit Secretary
Cedars Sinai Marina Del Rey Hospital
10.1981 - 04.2012